Hijack problem res://mshp.dll/index.html#37049

I'm suffering from a Hijack/spyware problem that, no matter what I've tried, I don't seem to get rid of. I already used Spybot/Adware/Registry Mechanic/HS to sove it remove. But still it keeps comming back.

I'm a regular user of PC's, so not very experienced in this arena.
Now being here in the dev shed forum is a new experience to me. I hope there is someone that will be able to help me solving this!

Thank you very much in advance.

Fiep

You are infected with a variant of the CoolWebSearch.

Download CWShredder from the below link and unzip it into a directory. Start CWShredder and click on the FIx button to have it remove all CWS infections it finds.

Download CWShredder from:

http://www.merijn.org/files/cwshredder.zip

or

http://tools.zerosrealm.com/CWShredder.zip

After you download the program, unzip it into a directory. Make sure all browser windows are closed and double click on the cwshredder.exe to start the program. When the program is loaded click on the "Check for Update" button, and if it finds an new version it will download it. You should then double click on cwshredder.exe again and click on the "FIX" button (not the "Scan only" button) and let it scan your computer.

To get the best results it is recommended that you run it in safe mode. Reboot windows and press F8 at boot/windows startup, usually right after the beep. Then select safe mode.

A tutorial that goes over this process step by step can be found here:

How to remove CoolWebSearch with CoolWeb Shredder

Once that is completed you should follow these steps in order to clean your computer of Malware which can include Viruses, Trojans, Worms, Spyware, Hijackers and Dialers

Step 1:
Download Spybot and Adaware from the following locations and install them. You should run both programs and clean up what it finds. This is to gaurantee that you find the most malware you can installed on your computer.

Before running the scans on both programs, it is mandatory that you update the programs. There are update options in each program when you run them.

Spybot

Ad-aware

If you would like to learn more about how to use these two programs with the proper settings you can read the tutorials below:

AD-AWARE - Using Ad-aware to remove Spyware/Hijackers from Your Computer.

SPYBOT SEARCH AND DESTROY - Using Spybot - Search & Destroy to remove Spyware from Your Computer.


When you scan with both programs, fix everything that it finds.

When you are done with the scan and fixing the items. Please continue with the next step.

Step 2:

It is important that you run Spybot and Adaware before you proceed with this step. Fixing enties with Hijackthis may leave behind unwanted files on your computer if the previous step was not done first.

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis

Save this file into the directory you made previously and then run the program. Click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post, and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial on using HijackThis you can click on the link below:

HijackThis - Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers

Logfile of HijackThis v1.97.7
Scan saved at 18:29:49, on 15/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\htpatch.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\PowerKey.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\CtrlVol.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\D-Link AirPlus\WLANMON.exe
C:\Program Files\Microsoft Office\OF97\Office\OSA.EXE
C:\Program Files\Microsoft Office\OF97\Office\FINDFAST.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\LVComS.exe
C:\Program Files\Logitech\Video\LowLight.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\PC\Bureaublad\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = URL
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = URL
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = URL
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = URL
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telenet Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = URL
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = URL
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] LaunApp
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Launch Manager\PowerKey.exe"
O4 - HKLM\..\Run: [HotkeyApp] C:\Program Files\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - Startup: Office Opstarten.lnk = C:\Program Files\Microsoft Office\OF97\Office\OSA.EXE
O4 - Startup: Microsoft Office Snelzoeken.lnk = C:\Program Files\Microsoft Office\OF97\Office\FINDFAST.EXE
O4 - Global Startup: D-Link AirPlus DWL-650+ Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - URL
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - URL
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - URL
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - URL
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - URL

Can anyone tell me what should be altered ???

Thanks!

Hi nmo4612,

Please start a new thread and post your log there. More than one person's log in a thread makes things confusing.

Tom