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how to remove 3721

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how to remove 3721 Antivirus Protection forum discussing issues relating to antivirus programs, spyware, hijack protection, and personal firewalls for all operating systems. Keep your systems protected from hackers and other hazards.

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  #1  
Old October 17th, 2004, 06:42 PM
jkl jkl is offline
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how to remove 3721
can someone tells me how to remove 3721, it is annoy because everytime I open my browser it pop up. if the log below have any other problem tell me how to fix them too. THANKS IN ADVANCE.

Logfile of HijackThis v1.98.2
Scan saved at 7:26:39 PM, on 10/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\PROGRA~1\Altnet\DOWNLO~1\asm.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\My Download Files\New Folder\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {E7154107-F79C-4428-8BA4-D393CD63DA06} - (no file)
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [helper.dll] C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\3721\helper.dll,Rundll32
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\RunServices: [KERNEL32] kernel32.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Shortcut to MDGnotify.lnk = C:\WINDOWS\MDG\MDGnotify.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.mdg.ca
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{38601471-64AE-4519-853A-FFCE890B52D3}: NameServer = 206.47.244.101 206.47.244.61
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  #2  
Old October 17th, 2004, 10:31 PM
Tom Myboy Tom Myboy is offline
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Hi jkl,

You might want to print these instructions for reference or copy and paste them into notepad and save them on your desktop, as you will be off the internet while using HijackThis.

P2P Networking is a totally useless Kazaa add-on, and it's been reported to be responsible for serious system slowdowns.

Go to Start > Control Panel > Add/Remove programs > Uninstall P2P networking. If asked whether you also want to remove Altnet components, say 'Yes'.

Next...

Logoff your internet connection. Run HijackThis, click scan, place a checkmark next to the following items. Close all browsers and any other windows or the fix may not work! Click "fix checked". It is OK if some of these items are no longer listed.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
O3 - Toolbar: (no name) - {E7154107-F79C-4428-8BA4-D393CD63DA06} - (no file)
O3 - Toolbar: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - C:\PROGRA~1\3721\assist\assist.dll
O4 - HKLM\..\Run: [helper.dll] C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\3721\helper.dll,Rundll32
O4 - HKLM\..\RunServices: [KERNEL32] kernel32.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -


Did you install this toolbar on purpose? (Real One Toolbar) If not, you can fix these also:

O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll


These are resource hogs that are not needed at startup. It's OK to fix these too:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE


Is this what you want your homepage to be? If not, fix this one too:

O14 - IERESET.INF: START_PAGE_URL=http://www.mdg.ca

This entry seems related... but very suspicious. If you fix the above entry, fix this one too:

O4 - Global Startup: Shortcut to MDGnotify.lnk = C:\WINDOWS\MDG\MDGnotify.exe


Next...

Boot into Safe Mode. Reboot your computer, start tapping F8 when it first starts booting, select Safe Mode.

Make sure your computer is configured to show all files and folders.
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden Files and Folders heading select Show Hidden Files and Folders.
Uncheck the Hide Protected Operating System Files (recommended) option.
Click Yes to confirm.
Click OK.

Delete the following files:

kernel32.exe

If you deleted the suspicious MDG entries with HijackThis, delete this file too:

C:\WINDOWS\MDG\MDGnotify.exe

Delete the following folders:

C:\PROGRA~1\3721\ (probably C:\Program Files\3271\)

Open My Computer, browse to C:\documents and settings\User Name(repeat for all users)\local settings\temp folder and delete all files and folders in it.

Open My Computer, browse to C:\Windows\Temp folder and delete all files and folders in it.

Open Internet Explorer click Tools > Internet Options > General. Check "delete all offline content", click "Delete Files" then Click OK.

Empty your Recycle Bin.

Reboot normally and post a fresh log.

Tom
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  #3  
Old October 18th, 2004, 05:36 PM
jkl jkl is offline
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Cannot locate kernel32.exe.
I already configured my computer to show hidden files and folder, hidden protected operating system files and I even do a search on the computer and yet I cannot locate kernel32.exe.
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  #4  
Old October 18th, 2004, 05:51 PM
Tom Myboy Tom Myboy is offline
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Hi jkl,

That's ok. Just follow the instructions I posted previously and post a fresh HijackThis log.

Tom
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  #5  
Old October 18th, 2004, 06:32 PM
jkl jkl is offline
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here is the new log


Logfile of HijackThis v1.98.2
Scan saved at 7:31:04 PM, on 10/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\My Download Files\New Folder\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{38601471-64AE-4519-853A-FFCE890B52D3}: NameServer = 206.47.244.101 206.47.244.61
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  #6  
Old October 18th, 2004, 10:37 PM
jkl jkl is offline
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I think I have delete kernel32.exe by a spyware call GiantAntiSpyware. here is my new log can you check to see if everything is fine. THANKS IN ADVANCE.


Logfile of HijackThis v1.98.2
Scan saved at 11:34:15 PM, on 10/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\ckmedia32.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\My Download Files\New Folder\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [WINDOWSckmedia32] C:\WINDOWS\ckmedia32.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{38601471-64AE-4519-853A-FFCE890B52D3}: NameServer = 206.47.244.101 206.47.244.61
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  #7  
Old October 19th, 2004, 02:48 PM
Tom Myboy Tom Myboy is offline
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Dev Shed Regular (2000 - 2499 posts)
  
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Posts: 2,491 Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level) 
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O4 - HKLM\..\Run: [WINDOWSckmedia32] C:\WINDOWS\ckmedia32.exe

Is suspicious. If you don't know what it is, please submit it for an online scan:

Single file virus scanner:

http://www.kaspersky.com/scanforvirus

Please post your results along with a fresh hijackthis log.

Tom
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  #8  
Old October 19th, 2004, 06:03 PM
jkl jkl is offline
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Join Date: Oct 2004
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Time spent in forums: 3 m 9 sec
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I cannot find the ckmedia32.exe in the hijackthis log.


Logfile of HijackThis v1.98.2
Scan saved at 7:03:09 PM, on 10/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\WINDOWS\System32\woulukv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\My Download Files\New Folder\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINDOWS\localNRD.dll
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [cjmsavvqhoq] C:\WINDOWS\System32\woulukv.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{38601471-64AE-4519-853A-FFCE890B52D3}: NameServer = 206.47.244.101 206.47.244.61
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  #9  
Old October 19th, 2004, 11:25 PM
Tom Myboy Tom Myboy is offline
Contributing User
Dev Shed Regular (2000 - 2499 posts)
  
Join Date: Aug 2003
Posts: 2,491 Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level) 
Time spent in forums: 3 Days 20 h 13 m 41 sec
Reputation Power: 13
Logoff your internet connection.Please press Ctrl-Alt-Delete and open Task Manager. End the following process by selecting it and pressing the End Process button and clicking Yes to the confirmation message:

woulukv.exe

Run HijackThis, close all browsers and any other windows, place a checkmark next to the following items. Click "fix checked".

O4 - HKLM\..\Run: [cjmsavvqhoq] C:\WINDOWS\System32\woulukv.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe

Boot into Safe Mode. Reboot your computer, start tapping F8 when it first starts booting, select Safe Mode.

Make sure your computer is configured to show all files and folders.
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden Files and Folders heading select Show Hidden Files and Folders.
Uncheck the Hide Protected Operating System Files (recommended) option.
Click Yes to confirm.
Click OK.

Delete the following files:

C:\WINDOWS\System32\woulukv.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe

Reboot normally.

Next, let's do an onlne virus scan from at least two of these sites:

Trend Micro Housecall
http://housecall.trendmicro.com/

Panda Active Scan
www.pandasoftware.com/activescan/activescan

Bitdefender
http://www.bitdefender.com/scan/licence.php

Please copy and paste the logs from the online scans, along with a fresh HijackThis log.

Tom
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  #10  
Old October 22nd, 2004, 10:04 PM
jkl jkl is offline
Registered User
Dev Shed Newbie (0 - 499 posts)
  
Join Date: Oct 2004
Posts: 9 jkl User rank is Just a Lowly Private (1 - 20 Reputation Level) 
Time spent in forums: 3 m 9 sec
Reputation Power: 0
I do one of the online scan Trend Micro Housecall, the other two does not work, Trend Micro Housecall scan says that my computer is virus free. here is the new log.



Logfile of HijackThis v1.98.2
Scan saved at 11:00:47 PM, on 10/22/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\My Download Files\New Folder\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINDOWS\localNRD.dll
O2 - BHO: PopThis BHO - {0549E6CB-9985-42F6-8FD6-4EC017E6AAE1} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - Startup: MemTurbo.lnk = C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra 'Tools' menuitem: PopThis! Options... - {91663649-416A-42A5-8E54-B63C1ECA0548} - C:\Program Files\Surfapps.com\PopThis! Free Version\PopThis.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{38601471-64AE-4519-853A-FFCE890B52D3}: NameServer = 206.47.244.101 206.47.244.61
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  #11  
Old October 23rd, 2004, 05:12 PM
Tom Myboy Tom Myboy is offline
Contributing User
Dev Shed Regular (2000 - 2499 posts)
  
Join Date: Aug 2003
Posts: 2,491 Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level)Tom Myboy User rank is Sergeant (500 - 2000 Reputation Level) 
Time spent in forums: 3 Days 20 h 13 m 41 sec
Reputation Power: 13
Boot into Safe Mode. Reboot your computer, start tapping F8 when it first starts booting, select Safe Mode.

Run HijackThis, close all browsers and any other windows, place a checkmark next to the following items. Click "fix checked".

O2 - BHO: LocalNRDObj Class - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINDOWS\localNRD.dll

This resource hog can go too:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

Next...

Make sure your computer is configured to show all files and folders.
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden Files and Folders heading select Show Hidden Files and Folders.
Uncheck the Hide Protected Operating System Files (recommended) option.
Click Yes to confirm.
Click OK.

Delete the following file:

C:\WINDOWS\localNRD.dll

Reboot normally and post a final log for review.

Tom
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  #12  
Old October 28th, 2004, 10:39 AM
jkl jkl is offline
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Dev Shed Newbie (0 - 499 posts)
  
Join Date: Oct 2004
Posts: 9 jkl User rank is Just a Lowly Private (1 - 20 Reputation Level) 
Time spent in forums: 3 m 9 sec
Reputation Power: 0
cannot locate localNRD.dll in C drive windows. but I think everything is fine. Here is the new log.


Logfile of HijackThis v1.98.2
Scan saved at 11:38:26 AM, on 10/28/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C