January 7th, 2013, 07:37 AM
Looking for help to fix my computer's error, dude:mozilla crash
Dude, I am a regular internet user with mozilla browser but from the last few days, I have been facing a problem with my mozilla browser. When I use it and work by opening 3-4 tabs, it get crashed on regular intervals so I am much disappointed. Looking for help.
January 7th, 2013, 09:28 AM
Which version of Firefox (try help->about)?
Which operating system?
What plugins and extensions have you installed in Firefox?
If you do help->Restart with addons disabled, do you get a better experience?
Note: if you're running various ad-blockers and script blockers, then only visit sites you know and trust when running with addons disabled.
January 8th, 2013, 06:59 AM
Hi dude, thanks for your response. I am using Windows XP and Mozilla 17.0.1 and I have added ask toolbar and auto pager tool bar.
January 8th, 2013, 07:24 AM
And what happens if you run with addons disabled?
January 8th, 2013, 07:28 AM
I have disabled both addons and my mozilla browser has not got crashed as yet but not sure what will happen further.
January 8th, 2013, 08:47 AM
So now you selectively enable each addon in turn to figure out which addon is causing you trouble (since you know it isn't firefox itself).
For the sake of argument, let's say that "ask toolbar" causes the trouble when you enable it.
You have several choices:
- install an older version of firefox which worked with the plugin (not really recommended as a long term solution).
- leave it disabled
- remove it
- visit the homepage of the plugin. See if
-- others have the same issue,
-- maybe file a bug report that it doesn't work on FF17,
-- find a workaround
-- find an updated version
January 10th, 2013, 07:14 AM
In my previous post, I told you that I disabled both add ons and after doing that I have faced no problem up to now. Now, should I bother for that problem or not?
January 10th, 2013, 10:19 AM
> Now, should I bother for that problem or not?
Well it's really down to you as to whether you can live without those plug-ins or not. If you're happy to live without them, then it's job done.
So far, you've tested 2 out of 4 combinations.
A = ask toolbar
B = auto pager tool bar.
A disabled, B disabled => works
A enabled, B enabled => doesn't work
A enabled, B disabled => ?
A disabled, B enabled => ?
There are a couple of possible outcomes:
- either A or B (by itself) causes the problem, in which case you should just leave it disabled, or remove it.
- A and B work OK separately, but you only see the problem when both of them are present at the same time. In this case, you need to make a choice as to which one you prefer.