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PC Won't Shut Down

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PC Won't Shut Down Antivirus Protection forum discussing issues relating to antivirus programs, spyware, hijack protection, and personal firewalls for all operating systems. Keep your systems protected from hackers and other hazards.

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  #1  
Old May 8th, 2005, 12:56 PM
L33 L33 is offline
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Angry PC Won't Shut Down
My PC running Windows XP SP2 won't shut down or restart, I've tryed from the start menu and from the shut down option in Task Manager to no avail. I've even tryed 3rd party shut down managers which don't work either. I've tryed loads of PC maintenance tools, registry cleaners etc but they haven't fixed the problem. But my PC still shuts down when running in safe mode, just not in normal mode. This problem has been going on for 3 weeks now and i've no idea how to fix it.

Heres a HiJackThis log of my current running processes attached:
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File Type: txt hijackthis.txt (11.7 KB, 141 views)
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  #2  
Old May 8th, 2005, 04:24 PM
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have you tried running this command "shutdown -f" from the run prompt ?

I want you check the following registry key

launch regedit.exe and go to :
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

look for an entry along the lines of NoClose Key. if its set to to 1 please set it to zero or just delete the key.

do a registry scan for the following keyword
"shutdown -a". please post any entries that have this line in them (the entire path )

i checked yuor log. you DO have malware on your computer. i have notified the moderators about this thread. one of them will move this thread into the antivirus forum. I will go through your log again once this thread has been moved and list out the entries i suspect are malware.
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  #3  
Old May 8th, 2005, 04:37 PM
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I'm thinking that it could be a couple of things:

There were apparantly problems with P4 Prescott processors not working properly with SP2. Have a look here to see if this is any use.

Also, it could be a problem with your power management. Have a look here to see if it's any use to you.

Hope either of these help.
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  #4  
Old May 8th, 2005, 05:21 PM
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i doubt if its any of those Aitken, he says he can shutdown cleanly in safe mode, so that kinda rules down the power issue, and to a large extent the processor issue.
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Old May 8th, 2005, 05:27 PM
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I had thought that, but it's two possibilities. Thought I'd post them just incase. I'd imagine if it was either of them it would be the power management.
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Old May 9th, 2005, 05:57 AM
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L33 please post a fresh hijackthis log if you still need help. did you try our what Aitken325i and I suggested ?
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  #7  
Old May 9th, 2005, 11:27 AM
L33 L33 is offline
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Someone in another forum told me to try disabling the startup items in msconfig before I noticed the replys in this forum. Now loads of my drivers have gone missing and my desktop is displaying the windows classic theme with no option to change back to the xp theme. looks like i may need to reformat and start fresh.

What was the malware in the hijackthis log? I do spyware scans all the time with about 4 different apps that all say my system was clean.
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Old May 10th, 2005, 02:24 AM
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With missing drivers and missing themes, I think your best option would be to do a clean format and a fresh install of Windows. Might be a bit of a pain the now, but I think that would be your best option in the long run.

Out of curiosity L33, what startup items were you told to disable in msconfig ??
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Old May 10th, 2005, 04:00 PM
L33 L33 is offline
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I disabled all the startup programs, Norton IS, Giant Antispyware, Printer software etc. But I think I misread the guy in the other forum about disabling one at a time.

Anyway, I ran my XP disk and selected the 'upgrade' option and now everything seems to be ok again, XP theme back etc but I think I may do a proper format and fresh install to be on the safe side as I have all my data backed up now.
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Old May 10th, 2005, 04:37 PM
Tom Myboy Tom Myboy is offline
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Quote:
Originally Posted by L33
I disabled all the startup programs, Norton IS, Giant Antispyware, Printer software etc. But I think I misread the guy in the other forum about disabling one at a time.

Anyway, I ran my XP disk and selected the 'upgrade' option and now everything seems to be ok again, XP theme back etc but I think I may do a proper format and fresh install to be on the safe side as I have all my data backed up now.

Hi L33,

It sounds like you have been given some questionable advice.

We have tools like HijackThis available so we dont have to reformat our computers

Please post a fresh HijackThis log.

Tom
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  #11  
Old May 10th, 2005, 05:18 PM
L33 L33 is offline
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Heres an up to date HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 23:12:46, on 10/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Apps\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CNetscape_UK.src"); (C:\Documents and Settings\Lee Noble\Application Data\Mozilla\Profiles\default\rheh5lkf.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Popup Killer - {4A3A071E-F913-4eee-AE15-AEFFA16FB6BC} - C:\WINDOWS\PopUpWasher21.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Netcraft Toolbar - {D554D8FC-B36D-4BB4-93DB-4A3394D505E3} - C:\Program Files\Netcraft Toolbar\nctb.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -onlytray
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\GIANT Company Software\GIANT AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\system32\wweb32.dll/lookup.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1111261089828
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://cam1.thdo.bbc.co.uk/activex/AxisCamControl.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
Attached Files
File Type: txt hijackthis.txt (6.9 KB, 119 views)
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  #12  
Old May 10th, 2005, 05:47 PM
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do you what these are for ? is this something you have installed ? they looked a bit suspicious to me.

O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
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