search2web - help needed

Hi there I'm having problems with search2web - it keeps changing my homepage and putting up this annoying search toolbar.

I'm not very good with computers. I asked all my friends for help - I have used spybot and adaware -they got rid of it but it keeps coming back.

I've read some of the results on this forum, and am hoping someone can help me. Here is my hijack log:

Logfile of HijackThis v1.98.0
Scan saved at 4:37:52 PM, on 7/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\Program Files\Winamp3\winampa.exe
C:\PROGRA~1\EACHAI~1\Bash Road.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\KAJAL\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = URL
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = URL
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = URL
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = URL
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = URL
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = URL
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = URL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Clock Acid - {FB1C3ADD-957A-9AAD-E8B0-6E63AA501EE7} - C:\PROGRA~1\64MOVE~1\multimp3.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: BLAHWMA - {C3CE1EA2-4F84-6BF3-8B84-BA266BEF9B5A} - C:\PROGRA~1\64MOVE~1\multimp3.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Axisbags] C:\PROGRA~1\EACHAI~1\Bash Road.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Dataviz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Video Poker - URL
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - URL
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - URL


I have no idea what this means and what to do - but can follow instructions well - if someone can help me out . . .

thank you in advance!
KJ

I am posting another message because I really need help. I know there must be someone out there who can help me with this problem - If you read this, please help me out. . . .

thank you
KJ2005

You are currently using hijackthis from a temp directory. This can cause problems. Please create a directory on your c: drive called c:\hijackthis and download and unzip hijackthis into that directory. Run the program from that directory from now on.

For a tutorial on how to use HijackThis please see the following link:

Using HijackThis to Remove Spyware, Browser Hijackers, and Dialers

You have Messenger Plus installed. This program is known to install malware. I would advise that you remove this program from your computer. You can do this by going into Control Panel and Then Add/Remove programs and uninstalling Messenger Plus.You have Messenger Plus installed. This program is known to install malware. I would advise that you remove this program from your computer. You can do this by going into Control Panel and Then Add/Remove programs and uninstalling Messenger Plus.

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchweb2.com/searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchweb2.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchweb2.com/searchbar.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchweb2.com/searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchweb2.com/searchbar.html
O2 - BHO: Clock Acid - {FB1C3ADD-957A-9AAD-E8B0-6E63AA501EE7} - C:\PROGRA~1\64MOVE~1\multimp3.dll
O3 - Toolbar: BLAHWMA - {C3CE1EA2-4F84-6BF3-8B84-BA266BEF9B5A} - C:\PROGRA~1\64MOVE~1\multimp3.dll
O4 - HKLM\..\Run: [Axisbags] C:\PROGRA~1\EACHAI~1\Bash Road.exe

Reboot your computer into Safe Mode and delete the following files:

Then delete these files or directories (Do not be concerned if they do not exist)
C:\PROGRAM FILES\64MOVE~1\multimp3.dll <- Delete file and entire directory
C:\PROGRAM FILES\EACHAI~1\Bash Road.exe <- Delete file and entire directory

Disable System Restore. You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore
or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above

Reboot your computer to go back to normal mode and then:

Download VX2Finder from this link:

http://tools.zerosrealm.com/VX2Finder(126).exe

or

http://www.downloads.subratam.org/VX2Finder(126).exe

Run Vx2Finder and click on the *click to find VX2.BetterInternet* button. Then click *make log*.

Copy and paste the contents of the log into your next reply here.

you're a miracle-worker!

i did everything you said - and things already seem better!

The first list of files you told me to delete with hijack this were already gone so i didn't have to delete them.

Here's the V2X log:

Log for VX2.BetterInternet File Finder (msg126)

Files Found---

Additional Files---

Keys Under Notify---
crypt32chain
cryptnet
cscdll
ScCertProp
Schedule
sclgntfy
SensLogn
termsrv
wlballoon


Guardian Key--- is called:

User Agent String---



I don't know what any of ths means - please let me know if there's any thing else to do

thanks again for all your help!

kj

That looks clean. Post a new hijackthis log so I can give it the once over

sorry it has taken me so long - i didn't have access to my computer for a while
here's my hijack this log you asked for:

Logfile of HijackThis v1.98.2
Scan saved at 7:38:05 PM, on 9/5/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Winamp3\winampa.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\DvzCommon\DvzMsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\LearnLink\Fcc32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\KAJAL\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.theweathernetwork.com/weather/cities/can/pages/CAON0289.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.theweathernetwork.com/weather/cities/can/pages/CAON0289.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://libproxy.mcmaster.ca/libprox.pac
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Dataviz Messenger.lnk = C:\WINDOWS\DvzCommon\DvzMsgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4354/mcfscan.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://sea1fd.sea1.hotmail.msn.com/activex/HMAtchmt.ocx



Please let me know if there's anything to be done

thanx
kj2005

I would still uninstall messenger plus...but other than that...

Log looks clean...great job!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.
   
   You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore
   
   or
   
   Windows XP System Restore Guide
   
   Renable system restore with instructions from tutorial above
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
   
   
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.