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#1
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Start Run giving Trouble
Hi,
I am having trouble using the Start -->Run Command whenever I type Cmd in run the window opens and closes real fast.. same thing happens when I uses regedit and Ping command.. I tried many things including the windows repair option but nothing happened.. can someone help me on this.. |
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#2
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if you suspect it is malware that is affecting your pc, please download "Hijackthis" from the link given below (or in my signature) and install it to a permanent folder. then scan and save a log file. copy paste the whole log into your next post or posts here. we'll take a look at it and let you know if it is indeed spyware/adware/malware thats affecting your pc.
couple of things i'd like to know about: 1) since when have you had this problem ? 2) are then any other problems with the computer in general since this problem started ? 3) have you recently made any system changes, or installed or uninstalled any software ? cheers ![]() Link for Hijackthis : http://www.majorgeeks.com/download3155.html
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Nigel ..Seeking code free nirvana... Nigel Fernandes Blog Never argue with fools. They will bring you down to their level and beat you with experience. ![]() Manchester United Forever ![]() Last edited by oneMSBi : May 20th, 2005 at 09:00 AM. |
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#3
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Quote:
I am having this problem since the last 2 days .. I can't restore the system since I tried windows repair and now the comp is not taking the any previous dates to restore. In general the computer works fine no issues Now about installing a programme yes I have installed plenty and I have Uninstalled couple of them like the peer to peer software e-mule and one game . I will try High jack this and see if it still troubles me .. I think that it is Malware.. let me try hijack this .. Thanks for the suggestion, it is really appreciated will get back to you... |
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#4
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Here is the Log file of Hijack this ...
Below is the log file of hijack this please see to it and help
Logfile of HijackThis v1.99.1 Scan saved at 4:39:57 AM, on 5/21/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Atievxx.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\Sify Broadband\BBClient.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\DOCUME~1\Anuj\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O17 - HKLM\System\CCS\Services\Tcpip\..\{F85EC4E3-4228-4942-B613-CB1B90178575}: NameServer = 202.144.115.4,202.144.66.6 O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe |
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#5
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Now I am Also getting the Following error message
c:\windows\system32\cmd.com The NTVDM CPU has encoutered an illegal instruction CS:00ct IP:0656 OP:fea906db choose close to terminate the application |
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#6
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One more thing ..that can help you to identify the problem is that my system 32 folder has been disappear although it is in the Windows folder and whenever I type c:windows\system32 in start run it opens but you can't locate this folder physically .. it is not present even when the hidden files view option enabled... Can anything be done to bring it down back to the previous condition.. I think thats where the problem lies..
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#7
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hello biggi1579 (anuj ?) ,
i see your from india from the fact that you are using siffy. me too ![]() It appears you are running hijackthis from a temporary folder. please unzip hijackthis to a permanent location on your harddisk and run it again. then post a fresh log please. Try running this command from the run prompt directly "sfc /scannow". you will need your windows xp cd in hand for it will prompt you for the cd if any system files have been tampered with or damaged. but its important you post a hijackthis log here after you run hijackthis from a permanent location. cheers ![]() Last edited by oneMSBi : May 21st, 2005 at 12:52 PM. |
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#8
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High Jcak this Log File
Here is the log file again
Logfile of HijackThis v1.99.1 Scan saved at 11:55:04 PM, on 5/21/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Atievxx.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\Yahoo!\Messenger\YPager.exe C:\PROGRA~1\YAHOO!\MESSEN~1\YSERVER.EXE C:\Program Files\Sify Broadband\BBClient.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Highjackthis\HijackThis.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O17 - HKLM\System\CCS\Services\Tcpip\..\{F85EC4E3-4228-4942-B613-CB1B90178575}: NameServer = 202.144.115.4,202.144.66.6 O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe |
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#9
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Hi biggi1579,
I would like you to perform an onlne virus scan at Trend Micro Housecall http://housecall.trendmicro.com/ Select all of your drives listed for scanning. Please check "Auto clean" before scanning. Please copy and paste the report logs from the scan into your next post. If you can't capture the information, please write down what was found and if anything was or was not deleted. Please include this information in your next post. Next.... Let's do some more cleaning up: Download Ad-Aware SE Personal Edition version 1.06 from: http://www.lavasoft.de/support/download/ Run Adaware, click the "Check for Updates now" link. Install the latest reference file Perform a full system scan with Adaware, allow it to remove anything it finds. It may ask if it can run the next time your computer boots, allow it to do so. Then... Download Spybot - Search & Destroy 1.3 from. http://www.safer-networking.org/en/download/index.html Make sure you are online, run Spybot - Search & Destroy, click the "Check for Updates now" link. Install the latest reference file Scan and fix all items checked in RED. Reboot and post a fresh HijackThis log. Tom
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HijackThis Ad-aware Spybot Search & Destroy SpywareBlaster SpywareGuard Housecall Online A/V Scan Please read the stickys at the top of the forum before posting! |
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#10
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Hi,
Here is the log file from high jack this once again Logfile of HijackThis v1.99.1 Scan saved at 11:27:47 PM, on 6/5/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Atievxx.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe C:\Program Files\Real\RealPlayer\realplay.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Highjackthis\HijackThis.exe O1 - Hosts: 203.197.24.163 www.citibank.co.in O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409 O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{F85EC4E3-4228-4942-B613-CB1B90178575}: NameServer = 202.144.115.4,202.144.66.6 O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe |
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#11
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Your HijackThis log is clean.
Did Ad-aware, Spybot or Housecall find anything? Do you have any other problems with your computer other than the ones you first posted? This problem can be virus related, or damage to your operating system. Tom |
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#12
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Quote:
Yes Housecall did find something and I deleted that item, and today all of a sudden I find that start run is working fine it didn't happened on Friday the day I saw your comments and followed your instructions but today everything seems to be working fine. There is just one problem the System 32 Folder is non traceable I can't search it and find it though it is there .. But I think It worked the way you ask me to deal with the problem ... Thanks a lot it is really appreciated... |
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#13
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It might be worth your time to do a trojan scan. Please download DiamondCS TDS-3 http://tds.diamondcs.com.au/ Install the program, but do not scan with it yet! Update the Radius definitions file. Right click this link and select "Save as". Save it to the directory where you installed TDS3 and let it replace the old Radius file. http://www.diamondcs.com.au/tds/radius.td3 Start TDS3 > at the top of the program click System Testing > Full system scan > after scanning righ |