January 12th, 2012, 01:49 PM
Problem unistalling Panda Antivirus GP12...
Tried to refresh my antivirus (fully subscribed) and install the latest product but alas, something went wrong & the 'new' product failed to complete the 'unistallation process' of its older version, resulting in a complete mess, i.e. registry entries exist that neither myself nor the product (Unistaller.exe from Panda) can manage to remove, even after booting in Safe Mode. Am using Win XP with SP3 installed. Have tried all I can by myself. Have even emailed Panda Support, who no longer respond to my emails anymore! With my subscription expiring in October 2012, I find myself with no antivirus because I cant remove the old one! Even 'trial' versions of other Panda products produce the same result: "Failed Installation detected....Traces of previous installations have been detected....Restart etc, after which the "traces" are supposed to be removed, but no such, so the loop of reboots goes on with nothing new done! Anyone encountered this before? How have you resolved it? How can I remove stubborn entries in my Registry? I'm now a sitting duck with just one wrong move or infection!! Please help
January 13th, 2012, 02:12 AM
You could always wipe your disk and reinstall windows.
I've never been able to appreciate the sublime arrogance of folks who feel they were put on earth just to save other folks from themselves .." - Donald Hamilton
January 13th, 2012, 10:27 AM
.....easier said than done! The very fact that I'm keeping this XP install means I have some "ancient" software I would love never to have to re-install again, plus more. Willkeep it as a last resort action, thanks anyway.
Originally Posted by Doug G
January 13th, 2012, 02:40 PM
I've never had this problem, but here are some things you can try:
1) Go to Start --> Run. Type 'msconfig' without the quotes, and see if you see anything Panda related that you can uncheck and then reboot. See if you can uninstall at that point (or remove the necessary files and keys).
2) Try running CCleaner (The registry cleaner). See if fixing any problems detected there helps clear up any issues with the uninstallation. (When asked, make sure you back up the registry).
3) Download and install Hijackthis. Run a scan and post the log back here.
"I don't need to get a life. I'm a gamer. I have lots of lives!"
January 15th, 2012, 04:09 AM
Many thanks....will try out immediately & post back results
Originally Posted by hiker
January 15th, 2012, 02:57 PM
Hiker...u r a Star. Most grateful for your advice, all is working and installed 100%. Product activated and updating as we speak...have u thought of doing some part-time (support) work for Panda in Spain? They dumped me after just one reply. In any case, their "uninstaller.exe" does work, but only after I've manually removed entries in the Registry, and done some cleaning with CCleaner & Antispyware!! Have a cool 2012, after just helping me start mine on a better footing (been trying to resolve since Nov 2011!!). Will try to submit Hijackthis.log with this post or later....Adios
Originally Posted by Shombi