First of all, let me explain the problem: a windows based laptop won't boot in safe mode. It started in normal mode, but when I click on anything, messages about viruses pop-up. It's clearly infected. I can't get into msconfig, services, etc to shut down the virus on start up.
1. If I create a partition on the hard drive and backup my files to that partition, can the virus cross over to that partition and infect them (assuming it's not in the files I am moving).
2. If I bring this laptop to a shop that "repairs virus issues" without a clean install, what exactly do they do? i.e. is there software that removes viruses before the OS boots, etc?