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    Exclamation hijacking problems... need assistance.


    Help requested.

    Have been higjacked with spyware and after reading the other posts have downloaded and installed the recommended protection and cleaning applications.

    Still having IE crashes and attempts to change home page.

    Most recent hijack this log performed after CWS Shredder and Adaware were run.

    Logfile of HijackThis v1.97.7
    Scan saved at 11:37:49 AM, on 5/1/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\WINDOWS\wanmpsvc.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\program files\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Documents and Settings\Jenni Gabelsberg\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
    C:\WINDOWS\System32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    F1 - win.ini: run=C:\WINDOWS\System32\services\C.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Control Pad (HKLM)
    O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://petite-virgins.biz/dl/adv74/x.chm::/load.exe
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://rtc.webresponse.one.microsoft.../TLIEFlash.CAB


    Any assistance for what items to remove?

    Many thanks,
    Last edited by bigjas; May 1st, 2004 at 09:21 PM. Reason: data entry...
  2. #2
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    Wow... that's really going to help solve your problem. Perhaps say what's been hijacked, what you've already tried and post a HijackThis log...

    EDIT: He's added all that stuff so this post doesn't make any sense now
    Last edited by edwinbrains; May 2nd, 2004 at 08:04 AM.
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    Hi bigjas,

    Start HijackThis, place a checkmark next to the following items. Then, close ALL browsers and windows except HijackThis. Click "Fix checked".

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://petite-virgins.biz/dl/adv74/x.chm::/load.exe

    Enable hidden and system files. Follow the instructions here:
    http://www.xtra.co.nz/help/0,,4155-1916458,00.html

    Reboot into Safe Mode

    Boot into safe mode, instructions:
    http://service1.symantec.com/SUPPORT...1052409420406/

    Search for and delete: load.exe

    Reboot normally and post a fresh log.

    Do you know what this is?
    F1 - win.ini: run=C:\WINDOWS\System32\services\C.exe

    Tom
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    Please read the stickys at the top of the forum before posting!
  6. #4
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    Hello Tom,

    Thanks for your assistance.

    Followed instructions up untill working in safe mode. Computer freezes while in F8 safe mode and after 4 attempts

    Used Sys Config Utility
    Searched for Load.exe
    Found two files
    MIGLOAD in folder C\:I386
    MIGLOAD in folder C\:SYSTEM32\USMT
    Both of these are described as a Stub loader for File and Settings Transfer Wizard

    Should I delete these?



    >Do you know what this is?
    >F1 - win.ini: run=C:\WINDOWS\System32\services\C.exe

    Not a clue but I get an error at start up saying that it can not load this file...


    Again, many thanks.
    Last edited by bigjas; May 3rd, 2004 at 10:33 AM.
  8. #5
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    That sure is odd that your computer freezes in Safe Mode. There are fewer items loading in Safe Mode than in normal mode.

    If you cant find Load.exe it's ok. You should be fine.

    Let's run HijackThis again and fix:
    F1 - win.ini: run=C:\WINDOWS\System32\services\C.exe

    Reboot and you should be free of that not loading error.

    Tom
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  10. #6
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    Hi Tom,

    The pesky load error seems to have resolved. Still having problems with IE wanting to chage home page to about:blank.

    Still can't post my log to this site, getting an IE error. I have to email it to my other computer across the room and post from there? I have read that some of the newer spyware will actually block access to dev help websites...

    I will try and update by spyware and adaware tools and run again.

    Any thoughts on the persisting IE error of not being able to post anything longer than a paragraph?

    Thanks!

    Here is the log
    Logfile of HijackThis v1.97.7
    Scan saved at 7:28:24 PM, on 5/1/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\WINDOWS\wanmpsvc.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\program files\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    C:\Documents and Settings\Jenni Gabelsberg\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    F1 - win.ini: run=C:\WINDOWS\System32\services\C.exe
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Control Pad (HKLM)
    O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://petite-virgins.biz/dl/adv74/x.chm::/load.exe
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://rtc.webresponse.one.microsoft.../TLIEFlash.CAB
    Attached Files
    Last edited by bigjas; May 3rd, 2004 at 09:42 PM. Reason: adding data from other tower.
  12. #7
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    You seem to keep getting hit with this dialer:

    O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://petite-virgins.biz/dl/adv74/x.chm::/load.exe

    See if you can delete:

    c:\nosuch.mht!

    in Safe Mode.

    Will check back tomorrow.... getting late
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  14. #8
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    Also, lets turn off System Restore in case there is a copy of it stored there:

    Turn off System Restore.
    Right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    Reboot.

    Turn ON System Restore.
    Right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    HijackThis
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  16. #9
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    I did as you instructed. Not sure if I did it correctly... Since I can't use F8 safe mode, I have to run MSConfig and start in diagnostic mode, (Is that the correct step?) Was not able to find any of the files that you recommended I delete...

    So without deleting anything I ran a new log and was not able to find that DPF file you recommeded I fix..

    newest log.
    CWS Shredder run
    Adaware run


    Logfile of HijackThis v1.97.7
    Scan saved at 9:24:13 PM, on 5/3/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\program files\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Documents and Settings\Jenni Gabelsberg\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Control Pad (HKLM)
    O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://rtc.webresponse.one.microsoft.../TLIEFlash.CAB



    Problems that remain:
    IE attempting to switch home page
    unable to load log files to this website from infected computer.

    I am sorry for being a problem child...
  18. #10
  19. No Profile Picture
    Contributing User
    Devshed Regular (2000 - 2499 posts)

    Join Date
    Aug 2003
    Posts
    2,491
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    Sorry about the delay... life keeps getting in the way

    Ok lets hit this thing with both barrels:

    Perform an online virus scan at Trend Micro's Housecall. Remove all it finds.

    Perform an online scan at symantec.com/avcenter Click on "Check for secirity risks". Remove all you can.

    Reboot

    Download, install and UPDATE Spybot Search and Destroy. Scan and fix all items maked in RED.

    Reboot

    Download, install and UPDATE Adaware. Scan and fix all checked items.

    Reboot

    Run HijackThis, post a new log.

    All links are below.

    Tom
    HijackThis
    Ad-aware
    Spybot Search & Destroy
    SpywareBlaster
    SpywareGuard
    Housecall Online A/V Scan

    Please read the stickys at the top of the forum before posting!
  20. #11
  21. No Profile Picture
    Registered User
    Devshed Newbie (0 - 499 posts)

    Join Date
    May 2004
    Posts
    12
    Rep Power
    0
    Thanks for the instructions...

    Did all the steps you instructed.

    Symantic told me I had viruses/trojans and I went through the steps to delete 3x, but they are still there...

    These were the files that it did not like...

    C:\WINDOWS\SYSTEM32\Pgfdaifg.exe is infected with Backdoor.Berbew.B
    C:\Documents and Settings\Jenni Gabelsberg\Local Settings\Temporary Internet Files\A.exe is infected with Backdoor.Berbew.B
    C:\Documents and Settings\Jenni Gabelsberg\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\classload.jar-1f5b6b54-29b3c0ae.zip is infected with Trojan.ByteVerify

    Any thoughts about these?


    Ran all the other steps and they came clean.

    Still can not post my lHJT log to this website. Will attach as a text and load it from my other computer. IE error tells me that there is a memory error and then shuts all browsers down..

    On other computer now that can post just fine...

    Logfile of HijackThis v1.97.7
    Scan saved at 3:39:09 PM, on 5/9/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\Program Files\Common Files\Dell\EUSW\Support.exe
    C:\program files\mcafee.com\vso\mcvsshld.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    c:\program files\mcafee.com\agent\mcagent.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Microsoft Money\System\mnyexpr.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Documents and Settings\Jenni Gabelsberg\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Control Pad (HKLM)
    O9 - Extra 'Tools' menuitem: Control Pad (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
    O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - http://rtc.webresponse.one.microsoft.../TLIEFlash.CAB
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab

    Anything that I need to wipe? Any system hogs that I can remove?

    Thanks again.
    Attached Files
    Last edited by bigjas; May 9th, 2004 at 05:55 PM.
  22. #12
  23. No Profile Picture
    Contributing User
    Devshed Regular (2000 - 2499 posts)

    Join Date
    Aug 2003
    Posts
    2,491
    Rep Power
    20
    Let's first thry these two trojan removal programs:

    Trojan Remover
    http://www.simplysup.com/tremover/download.html

    Trojan Hunter
    http://www.misec.net/trojanhunter/


    Here is manual removal instructions for the trojan Backdoor.Berbew.B:
    http://securityresponse.symantec.com....berbew.b.html

    Info on Trojan.ByteVerify:
    http://securityresponse.symantec.com...yteverify.html

    Let us know how it goes.

    Tom
    HijackThis
    Ad-aware
    Spybot Search & Destroy
    SpywareBlaster
    SpywareGuard
    Housecall Online A/V Scan

    Please read the stickys at the top of the forum before posting!

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