Soft56k Modem Driver not working w/ XP

I was helping a friend set up his laptop and it has the Soft56k Modem installed and i can't seem to get it to work properly. it connects to the service provider but it acts like there is no connection when you click on the internet and try to surf. Can you help me with this?

Dewerte,

Can you give me specifics:

1. Do you have a network card/port installed on the Laptop?
2. Which web browser are you using?

There are really two options here (1) I'm happy to help you try get this laptop working but you have to post stuff up here and wait for reponses etc., or (2) you can call the ISP's tech support and they'll usually be able to troubleshoot it for you there and then.


Nao

mybe the driver is too old.
download a new version
support the XP

If you're connecting to the Internet successfully then I doubt it's a driver issue. The modem driver itself doesn't handle network functions like name resolution (DNS).

That's such a standard reponse - 'do you have the lastest drivers installed?' I hate it when I get that from support lines...

Still, everybody's trying to help here so no offence intended danieltys - just airing my view!

nao

I also tried setting up the wireless card for our campus network and since i work at our help desk i set them up on a regular basis and it is also doing the same thing. I can't reach the Internet. and im using IE 6.0

yea i understand that we called the company and tahts what they told us. Support wise.

I'm pretty sure it's got to do with your network settings then.

Let's work on the dial-up first.

What you want to do is open Internet Explorer and go to the Tools menu and select Internet Options.

Then go to the connections tab and check that your dial-up is in the 'Dial-up and Virtual Private Network settings' section.

Select the dial-up connection you want to use and click on 'Settings'.

Now make sure only the following are checked:

x Automatically detect settings

Then click OK and OK again.

Close Internet Explorer and then open it again and try connecting.

Did your ISP give you Primary and Secondary DNS numbers? (IP addresses)

nao

Hi dewerte,
Just wanted to know if your problem of modem was resolved.
I am facing the same problem.
If you could please tell me how did you resolve it?