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Call Managment System

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  #1  
Old November 30th, 2006, 09:55 AM
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Call Managment System
Im looking for a call managment system for a small call center thats running on Network Alchemy.

I have tryed Oak aiOffice & Proteus CallManager are there any othere that people recomend.

A web connection would be nice also?
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Old November 30th, 2006, 11:02 AM
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Are you wanting something like StarTel?
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Old November 30th, 2006, 02:18 PM
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Quote:
Originally Posted by Corey Bryant
Are you wanting something like StarTel?


We are look more at some thing that can monitor the call center not help it. so for example:-

= Answered/Missed
Call Center = 35/9
Person A = 10/2
Person B = 10/1
Person C = 15/6

prefably in a nice bar chart or pie car and there other things also like how long each person is on the line what numbers there calling all the time. some what like a intomised mobile phone bill
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Old December 11th, 2006, 02:28 AM
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Been trying to get TIM Professional working for the last week but no luck so far. dose any one know an alternative to TIM Professional?
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Old December 11th, 2006, 06:03 AM
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Do you require Windows-based application call logging systeme with a web browser interface over your local area network ?
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Old December 11th, 2006, 08:39 AM
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Yes that would be prefered system.

  • I have tryed TIM but thats loging the calls in duplicate
  • I have tryed Proteus but thats to simple as it only logs every call.
  • I have tryed Oak IAOffice but that did not work.
  • Currently trying Telcost

We do have a UNIX Box but thats running intellect which is important for the company so would be better if it was Widnows Based.

Our Phone System uses "Avaya (v5.2.141) (Network Alchemy)" and we have 32 lines in the building but only need to monitor about 8 of them every day.
Last edited by o0MattE0o : December 11th, 2006 at 08:50 AM.
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