Office communications tracking software?

Hello,

I need a software for tracking printed mails/faxes and other types of messages (incoming, outgoing, ...) .

- Insert mail info: sender, receiver, indicator number, ...
- Track mails to see where are they now
- Ability to add Departments etc
- Ability to add contacts
- Search , report etc facilities

What "term" should I search on google? What are these softwares called?

I wll appereciate if someone can forward me to a sample software.

Regards,
Mac