November 10th, 2006, 01:03 PM
thx i'm not alone, after some research i finally got here.
I got the same experience with a dell 9200 bought in january 2005
first line appear in last august, i got like 20 colorlines or so now.
I had just one year of warranty so i suppose i cant do anything else about it.
I think we need to make some kind of petition, or to mail to the proper guy the same complain.
can someone who have already a contact with dell post the address, so we can write together to let them know that it is not a single problem but a real plague.
ooh and it works fine with an external monitor ( no lines at all).
November 11th, 2006, 10:56 PM
You can add me to the list, bought my inspiron 9300 in Canada, now 15 months later I wake up to a cyan coloured 1 pixel wide vertical line running down my screen from top to bottom....
I have contacted Dell, and got the ol "This is the first time anyone has complained about this" B.S...... and I reffered them to this link....
I have been happy with my Dell up until now, but if they are sending out these defective screens and charging $499 to fix them, then I have lost all faith in the company and will spread the word. However, my particular case hasn't been settled yet as I was told they had to speak to someone at the top of the line to see how to deal with my problem.... I just hope that they do the right thing and repair my screen at no extra cost to me, with an extended warranty.
I will keep you updated on how things go.
November 12th, 2006, 02:42 AM
Dell Inspiron 9200
Out of warranty
3 vertical lines, two cyan, one orange
I will keep an eye on this post as it seems to be the only one on the net with people having the same issue as myself.
Dell needs to step up to the plate and compensate us for this.
November 13th, 2006, 06:43 PM
Could be from the LCD type, WXGA+ or WUXGA?
November 14th, 2006, 09:54 AM
lines on screen
The single pixel lines started showing up on my Insprion 9300 about 3 months ago. I now have 12!!! Of course, I'm about 6 months out of warranty. Any chance Dell will fix this?
November 14th, 2006, 09:14 PM
inspiron 9300 red line
I live in Buenos Aires, Argentina and I had experienced the same problem all of you guys had.
A bloody vertical red line across my Inspiron 9300 screen. I'm pretty upset since I've spent a lot of money in it and this bloody line only appeared after the warranty was over.
Having to deal with this in English is really hard for me.. and although I understand that recalling these units will mean a huge loss for Dell, I'm pretty upset with the poor help i recieved from them. They all seem to try and make us think that everytime we call is the first time they heat about our problem and make us think it's our fault that the screens are ****ed up. I mean, why do they have to treat us like if we were stupid?
I'm glad I'm not the only one with this problem... sorry about that.. but i did felt pretty lonely at first... and didn't know what to do.. this is kinda a support group.. i feel like in an AA meeting
November 15th, 2006, 05:25 AM
I write this just to add one more case to the table.
I got several vertical lines running down on my screen. First I had many of them but they tend to live, sometimes some of them disappear and others appear.
My warranty has also expired couple of months ago.
I will contact dell and see what happens.
If Dell cares about the future purchases at all they should be fixing these with haste. It's bad for business to disappoint those who purchase the most expensive laptops they offer.
I should anyways get a new laptop next year as the graphics card should be updated and depending on Dells stand in this matter it either is or isn't their XPS series laptop.
November 16th, 2006, 02:05 AM
Adding my complaint to the pile. I bought my 9300 in April of 2005 and a couple months ago I got a red line down my screen. I did a little troubleshooting and came up with the same results that everyone else is. Now the line has turned yellow and it has a new purple friend near it. My warranty is of course expired so I am wondering if anyone has been successful with the replacement of the LCD that also has an expired warranty.
The 2 or 3 tales of replacement in this thread seemed to be under warranty.
November 17th, 2006, 06:44 PM
I'm writing from Guernsey, Channel Islands. It appears that many who bought 9300 about April 2005 is having this vertical line problem. I also bought mine exactly at that time and the first line appeared in August of this year, and now I've 14 lines. It's as if the screen is dying from cancer. Haven't called Dell yet but perhaps I should so that they'll perhaps start taking the initiative to address this defective screen Dell has been selling to consumers.
November 19th, 2006, 07:17 PM
Same problem here. I have a Inspiron 9300 and I got it in May 2005. I've got one vertical purple line. I wouldn't mind this too much but I'm sure there will be more to follow! Seems very strange how they all seem to be going at the same time. I haven't contacted dell yet but I intend to tomorrow. This is total BS if the screen just lasts for the length of the warrenty and then goes bad!
At least its good to know its happening to so many people, theres strength in numbers!
November 20th, 2006, 03:37 AM
I got my i9300 in april 05 and a few days ago i got a 2 inch vertical white line in the middle of my damn screen. Im pissed..I will be calling dell tomorrow, and just like the rest my warranty is up too.
November 20th, 2006, 08:26 AM
One more sheep in the flock
The year was 2005... to be more precise, February 2005 when I purchased the Inspiron 9300 after a month long research. Of course it was one of the most expensive laptops by Dell. It never gave me a chance to worry except for the LCD panel. While booting up (when the screen is black) I noticed a phenomenon known as "light leak" on the bottom of the screen. On contacting customer care, they were prompt to send me a replacement, but it too had the same problem. I was referred to one of the senior guys in tech support and I was made to believe that it was a drawback of the latest technology of WUXGA high resolution screens. That ended my "psychological" problem with light leak.
Months passed by and it was June 2006 when a 2 inch wide white band appeared to the left of the centre of the panel (exactly from the middle) out of the blue. I tried updating the nvidia driver, but of no avail. I was almost sure there's something serious with the display when this line showed up even during booting, signalling that it could not be a software issue. I searched many forums including Dell community forums, but was unfortunate to find any similar issues listed. When I called up customer care, I was asked to connect it to an external monitor to differentiate it from a video card fault. The display on the external monitor was clear as expected and did not show any band. So, it all boiled down to the LCD panel. Information on googling suggested that there is no other way, other than to get the panel replaced.
Meanwhile, I started getting multicoloured 1 pixel vertical lines (all to the left of the initial white band) and it started to grow in number, one after another. As of today, there must be around two 10 pixel wide lines, each made up of up to 8 or 9 single coloured 1 pixel vertical lines. Dell sent me a quotation for the LCD panel replacement (obviuosly, it was out of warranty) and the customer support (as trained) sounded as if it was my fault and as if they are encountering such an issue for the first time. The funniest thing was that the replaced one would carry only a 3 month warranty (which, I'm sure will be a refurbished one).
It was just today that I found comrades at this forum and after going through all the 4 pages, I feel much annoyed and frustrated. After paying such a hefty sum for this powerhorse, I feel Dell should provide it's customer with a quality that's worth the money it extracts. Even if the warranty is for 1 year, that seldom means such an expensive laptop should stop functioning on the 366th day. Doesn't Dell owe any responsibility to it's customers? One could understand if it is an isolated (co)incidence. But that's definitely not the case here, with the lcd panel on too many 9300s starting up to show the same nature of complaint and that too strikingly identical period of use. Any layman can easily come to the conclusion that it is a manufacturing (assembly) defect with the LCD panels.
Is the end user to be blamed for such flaws made by quality control? It is undoubtedly the sole responsibility of Dell workforce who has accepted such a low quality product from a third party manufacturer like LG / Samsung / Philips (as the case may be) without proper scruitiny and testing. Before marketing such an expensive, technologically advanced display, they ought to have carried out stringent, rigorous testing. Otherwise what's the meaning in such a price tag?
I'm writing to Dell CEO and will be contacting Customer support and shall keep you all posted on further developments.
In the meantime, we shall all hope that Dell sorts out this issue on similar grounds as it's battery recall programme.
November 20th, 2006, 09:43 AM
Dear Mr. Morgan,
It would be of immense help to this co-sufferer if you could please post / m a i l me (suhailiqbal at jee ma i l) the case number for your interaction with Dell Customer support. I have my cousin in Dell technical support, Hyderabad, India and had discussed the issue with him and he has assured to help me if I give him the reference of your case number. If so, he can proceed with a replacement request as it was given in an identical case. May be it will help other co-sufferers with similar issues.
Dr. Suhail Iqbal
Originally Posted by Jahrun
November 21st, 2006, 04:26 AM
thank you tookous, thank you Dell
As, I posted before, i got same prob with my inspiron 9300 and yes i am like so many others here passed my warranty. I was very upset about this and contacted Dell Belgium technical support by filling out their form on the website. I made sure I followed tookous' advice about this.
First they replied to me to go through a couple of tests. I did all the tests, replied to them about all the results in detail and also tried to put in tookous' advice again as much as possible. Today a dell support guy came by and replaced my screen free of charge. It is not the exact same screen (maybe i should be happy about that?) which means this one has a smaller viewing angle then my original one. Still I'm happy to have that line away so thank you so much tookous and thank you Dell.
Originally Posted by Tookous
November 21st, 2006, 04:32 AM
It's nice to see that a couple of you guys are getting these screens changed.
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