Finally - some trustworthy job ads

Hey, just thought I'd share what I found. Mind you, this is official and legimate job advertisement for tech support
I personally like that 'incompetent users' part - had me laughing there for a second. I reckon we should cut the crap in all ads and say exactly what the job is about.
clap-clap, way to go.

no. you've got to be kidding me? where did you find this?

I agree there's lots and lots of truth in it. But, its almost bordering to the point of reinforcing SNL's skit "Nick Burns: Your Company's
Computer Guy" Ahhh,
nick

But, its still funny and rings true.

Here's the link -> http://it.seek.com.au/users/viewdet...ue&AdID=2341044

Description of that job fits almost every support guy out there - so how come we see all that mumbo jumbo in all other ads...

Anyone considering the IT, IS field should be forced to watch the CDW commercials with Fred the IT guy.

"Fred, I crashed the internet"
"Fred, I fixed my laptop, but it still doesn't work"
"Fred, I crashed the motherboard... and the fatherboard"

And my personal favorite....

Fred, my emails down, I emailed you about it.

how about this:

from calls from hell by rinkworks.

I am a bit sceptical of all online tech support stories, but I happen to sit nearby tech support in my company (3 people who are often on the phone) and boy don't they got a difficult job! We're writing and selling software targeting businesses, and you would think people who buy some of our site promotion tools know their way around computers. If you think so you're terribly wrong.

Eh I remember old and originals of BOFH stories... that was some good humor...

I used to have class with a girl who worked in tech support for Earthlink while she was in school. Some of the more "enlightened" comments from customers that I overheard:

"Where's the start button on my dashboard?"
---------------
Tech Support: "What is it doing."
Customer: "Nothing"
Tech Support: (typical list of things, plugged in, turned on, etc.)
Customer: "Didn't Work."
Tech Support: "Has anything happened to it recently?".
Customer: "Like what".
Tech Support: (dropped, spills, storms, etc.)
Customer: "Well, when we were bringing it up the stairs we dropped it."
Tech Support: "How far? (As in inches off the ground)
Customer: "About 25 steps."
---------------
Tech Support (on-site): "It's the phone line causing bad connections."
Customer: "Well, what are you going to do about it?"
Tech Support: "I can't do anything, the phone company owns the outside lines."
Customer: (Breaks into a 20 minute tirade demanding that the EARTHLINK support fix the PHONE LINES in her neighborhood)
---------------
But it's not just tech support. I worked regular customer service in a DM company for awhile (one of those negative option book/music club thingies):

Customer: "People are stealing my mail."
Me: "You need to talk to the postmaster and the police."
Customer: "I don't have time for that! If you don't do something about it I'll contact my lawyer!"
---------------
Customer: Why do I keep getting things in the mail that I don't order? (this is actually a VERY common question)
Me: "If you don't respond each month you get the selection. Did you read your agreement before you signed up?"
Customer: "Yes."
Me: "Did you read the part about needing to respond to stop monthly selections?"
Customer: "Yes."
Me: "Well, are you responding?"
Customer: "No! But I don't understand why these *creative expletive* things keep coming!"
---------------
And personally, my all time favorite call was:

Customer: "I got a bunch of books in the mail!"
Me: "That's your enrollment package."
Customer: "But, why did they come!"
Me: "It appears you signed up over the web."
Customer: "I was on the site a few weeks ago and I submitted an enrollment, but I never signed up!"
((It gets better yet...))
Me: "Ummm... yes, that means you did."
Customer: "Well! I gave all the books away so I don't have to pay for them!"
Me: "That's ok. You'll receive a collection notice eventually. Thank you for calling, goodbye."

And in the background I heard an old man (presumably a husband) yell: "Call the attorney general!"

The customer is always stupid...

I have always said, "Give a person a computer, it takes away 20 IQ points, put them on the internet, take away another 20" After losing 40 IQ points most people couldn't write their name.

Most people seem to lose their most basic common sense as soon as they are in front of the screen.

oh damn its gone. : (


Yeah, clients can be really strange. I remember one time, when I was working on Web Design, a client insisted that we made all the titles on the web site blink. BLINK! In Bold, Red Colours.

I tried my best to convice him. But hey, he pays the bills, and I just place the blinking red text.