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    Enquiry Management System


    Hiya,

    Does anyone know of any EMS software (commerical or shareware) that does the following basics?

    - Be web based.
    - Allow visitors to different parts of the web site to enter queries and select from drop down lists what area they are interested in.
    - Assign queries to particular people based on what section of the site the customer made their query from and what interest area they selected.
    - Email the relevant person/people when a customer has made a query about an area they are responsible for.
    - Allow users to log in and see what customer queries they are currently assigned.
    - Have an admin section which allows users to be added, edited and deleted. This includes assigning interest areas/sections of the site they are responsible for.
    - Allow users to reassign a customer query to someone else if they are not able to answer it.

    Thanks very much for any information in advance!
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    activewire EMS


    Hi,

    We have recently developed an EMS which meets all of your requirements, as it still a very new system we only have a few customers using it until the official launch (mainly for bug testing purposes). However if you would like to give it a try give us a call on 0845 658 0115.

    activewire - Enquiry Management System

    System developed by 2Dmedia - www.2dmedia.co.uk

    Regards,

    Mike Cooper.
    2Dmedia
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    Re : Enquiry System


    Hi there,

    I have a stable solution that might help if you need to still find one.

    Thanks

    N
    Originally Posted by mlawton40
    Hiya,


    Does anyone know of any EMS software (commerical or shareware) that does the following basics?

    - Be web based.
    - Allow visitors to different parts of the web site to enter queries and select from drop down lists what area they are interested in.
    - Assign queries to particular people based on what section of the site the customer made their query from and what interest area they selected.
    - Email the relevant person/people when a customer has made a query about an area they are responsible for.
    - Allow users to log in and see what customer queries they are currently assigned.
    - Have an admin section which allows users to be added, edited and deleted. This includes assigning interest areas/sections of the site they are responsible for.
    - Allow users to reassign a customer query to someone else if they are not able to answer it.

    Thanks very much for any information in advance!
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    Enquiry management system


    Hi mlawton40,

    We Have launched Our EMS software, it is not a readymade software but a solution to overcome the issues. We understand the client’s requirements and customise the existing software to meet the business needs to make them reliable and flexible.

    Call us at : 04431929369

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