Enquiry Management System
Does anyone know of any EMS software (commerical or shareware) that does the following basics?
- Be web based.
- Allow visitors to different parts of the web site to enter queries and select from drop down lists what area they are interested in.
- Assign queries to particular people based on what section of the site the customer made their query from and what interest area they selected.
- Email the relevant person/people when a customer has made a query about an area they are responsible for.
- Allow users to log in and see what customer queries they are currently assigned.
- Have an admin section which allows users to be added, edited and deleted. This includes assigning interest areas/sections of the site they are responsible for.
- Allow users to reassign a customer query to someone else if they are not able to answer it.
Thanks very much for any information in advance!
October 6th, 2006, 05:46 AM
We have recently developed an EMS which meets all of your requirements, as it still a very new system we only have a few customers using it until the official launch (mainly for bug testing purposes). However if you would like to give it a try give us a call on 0845 658 0115.
activewire - Enquiry Management System
System developed by 2Dmedia - www.2dmedia.co.uk
November 10th, 2006, 04:06 AM
Re : Enquiry System
I have a stable solution that might help if you need to still find one.
Originally Posted by mlawton40
January 31st, 2011, 11:42 PM
Enquiry management system
We Have launched Our EMS software, it is not a readymade software but a solution to overcome the issues. We understand the client’s requirements and customise the existing software to meet the business needs to make them reliable and flexible.
Call us at : 04431929369