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Ticketing system

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Ticketing system Development Software forum discussing tools designed to make managing your website easier, including statistical, tracking, ecommerce, and content management solutions.

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  #1  
Old September 18th, 2006, 08:36 AM
David004 David004 is offline
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Ticketing system
Hi

we are a small web development company. We are looking for a free web ticket ting system where our clients report their bugs and we be able to mange them properly.

Something which could be customizable and easy to use.
something that we are allowed change some of its features and not break any rules of licensing .

any ideas

cheers
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  #2  
Old September 18th, 2006, 08:51 AM
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Hi,

have you looked at bugzilla at all?

Displeaser
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  #3  
Old September 18th, 2006, 09:37 AM
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Quote:
Originally Posted by displeaser
Hi,

have you looked at bugzilla at all?

Displeaser


Yes, I did have a quick look at it, but at the end of their page there are several negative comments which put me off.
Quote:
Bugzilla is pretty hard to config/custimize.


what program this bugzilla is developed? we are looking for something which is developed on php.

I also had a look at another one which is called
Quote:
hot
. i installed it and spend about two hours time but I could not run it. It showed several error and warning message.
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  #4  
Old September 18th, 2006, 09:42 AM
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Quote:
Originally Posted by David004
Yes, I did have a quick look at it, but at the end of their page there are several negative comments which put me off.
What was the link?
A lot of companies use it (havnt used it myself though). Nasa, ID software among others. See here

Quote:
what program this bugzilla is developed? we are looking for something which is developed on php.
It was written in Perl with a mysql backend.

I dont know about that one so cant help you there.

Displeaser
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  #5  
Old September 18th, 2006, 10:17 AM
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Quote:
Originally Posted by displeaser
What was the link?
A lot of companies use it (havnt used it myself though). Nasa, ID software among others. See here

It was written in Perl with a mysql backend.

I dont know about that one so cant help you there.

Displeaser


Hi the address i was looking is
http://www.linuxjournal.com/article/7216
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  #6  
Old September 18th, 2006, 10:21 AM
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Quote:
Originally Posted by David004
Hi the address i was looking is
http://www.linuxjournal.com/article/7216


HI,

thanks for the link. The comments dont seem to be overly critical. If I had a need, I'd install & configure it on a test machine & spend a few hours to see if it worked ok for I need it for.

just me 2 (euro) cents.
Displeaser
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  #7  
Old September 19th, 2006, 05:32 AM
David004 David004 is offline
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Quote:
Originally Posted by displeaser
HI,

thanks for the link. The comments dont seem to be overly critical. If I had a need, I'd install & configure it on a test machine & spend a few hours to see if it worked ok for I need it for.

just me 2 (euro) cents.
Displeaser


right I will do so

cheers
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  #8  
Old September 19th, 2006, 05:43 AM
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Quote:
Originally Posted by David004
right I will do so

cheers


hi,

can you post back here to let us know how you got on.

Displeaser
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  #9  
Old September 28th, 2006, 07:58 AM
David004 David004 is offline
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Quote:
Originally Posted by displeaser
hi,

can you post back here to let us know how you got on.

Displeaser

hi

We have finally decided to develop our own simple debug console.
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  #10  
Old September 29th, 2006, 03:42 AM
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Quote:
Originally Posted by David004
hi

We have finally decided to develop our own simple debug console.


Cheers for coming back to us.

Displeaser
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