Does this technician know what he's talking about?

I'm getting into my new apartment, and the ISP (Eastlink) contractor came by to set up my cable internet.

I have my desktop set up there (OS is Windows XP) -- and I thought that all he would need to do is hook the modem to the computer and plug in the new DNS and IP info and that would be it-- but he ran into some problems.

He was able to release the old IP address (from the router it was connected to before) and renew it... but then he wasn't able to get into "DSP" (I'm new at this so I don't really know what this is) to change the information.

He called his buddies and asked for their advice, and all they could come up with was to reinstall Windows XP to fix this "DNS problem" as they called it.

This seems a pretty strange fix...is there something I can do before he comes tomorrow to set this up so things will work?

One thing that might be flubbing things up is that it was on a wireless network here at home (and I had this wireless antenna thing installed for that). Shouldn't I just be able to select the Cable connection instead of physically taking out the PCI card?

Theres more to this story when my laptop gets involved -- but I'll place that on a different thread.

Thanks...

dunno, this isn't necessarily a DNS related problem. paste for me the results in a "ipconfig /all" dos command.

moving is a process on its own -- I really don't think its a DNS problem.

Is it possible that the DHCP (which was enabled) and the static IP are getting tangled? Someone mentioned this might be a problem.

All these people diagnosing the problem...gets quite frustrating.

ignore all of them, just listen to me. explain this mess about static. What IP was or is static?

Something you can check:

Control panel->administrative tools->services

See if the DHCP Client service is running.