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Help with DNS changes

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Help with DNS changes DNS forum discussing issues, servers, and configurations. The Domain Name System (DNS) is what the Internet uses to translate website names into IP addresses.

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  #1  
Old August 9th, 2004, 01:25 PM
Aamorim Aamorim is offline
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Question Help with DNS changes
Hi everybody,
a friend ask me to change her website hosting and now I'm in trouble because I tought I could do...

I believe I did everything correct but at least one ISP (Bellsouth) still pointing to the old IP.

What I did:

I signed a new hosting (GoDaddy.com), change the DNS info at Networksolutions.com (registrar) with GODaddy's info and asked the old host to remove the domain information from their DNS.

Now, at my work there is no problem, if I check at dnsstuff.com the correct IP is there but at my friend's home (ISP: Bellsouth DSL), the website is off!! The old IP 200... still there instead the new 64....

I have already called Bellsouth support, Godaddy support, Networksolutions support and TWI support. Each one tells me that everything is fine and the problem should be with the other company.

Pls, if anyone could give any direction to solve it I really appreciate!!
Thanks,
Alex.

domain: cybersignsonline.com
registrar: networksolutions.com
new host: goddady.com
old host: twi.com.br

ps.: every day for a few minutes Bellsouth shows the right IP and goes back againg to the wrong IP.
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  #2  
Old August 10th, 2004, 05:27 AM
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SilentRage SilentRage is offline
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Well before I give instructions on discovering the actual problem, here's an overhaul you can make to the zone to clean it up a bit.

new zone contents (SOA record remains the same). I've corrected your abuse of the CNAME record type, as well as corrected the NS records. If after making the changes and 2 days pass you continue to have a problem, then let me know and we'll start seriously attacking the problem.

Code:
$TTL 3600
@	172800	NS	WSC1.JOMAX.NET.
@	172800	NS	WSC2.JOMAX.NET.
@		A	64.202.167.215 
@		MX	0 smtp.secureserver.net.
@		MX	20 mailstore1.secureserver.net.
email		CNAME	email.secureserver.net.
ftp		A	64.202.167.215
imap		CNAME	imap.secureserver.net .
m		CNAME	webmail.secureserver.net.
mail		CNAME	pop.secureserver.net.
mailbygeorge	CNAME	webmail.secureserver.net.
mbg		CNAME	webmail.secureserver.net.
pop		CNAME	pop.secureserver.net.
smtp		CNAME	smtp.secureserver.net.
webmail		CNAME	webmail.secureserver.net.
www		A	64.202.167.215
__________________
Send me a private message if you would like me to setup your DNS for you for a price of your choosing. This is the preferred method if your DNS needs to be fixed/setup fast and you don't have the time to bounce messages back and forth on a forum. Also, check out these links:

Whois Direct | DNS Crawler | NS Trace | Compare Free DNS Hosts
Last edited by SilentRage : August 10th, 2004 at 11:53 AM.
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  #3  
Old August 10th, 2004, 08:27 AM
Aamorim Aamorim is offline
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Thank you for your help!

But I didn't understand if I need to do those changes or if you already did.
If I need to do it, where sould I have to do? At the registrar (networksolutions)?

Thanks again,
Alex.
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  #4  
Old August 10th, 2004, 11:32 AM
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SilentRage SilentRage is offline
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Who owns the server WSC1.JOMAX.NET? Do you know? The changes need to be made on that server, and no, I can't make those changes for you.
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  #5  
Old August 10th, 2004, 11:48 AM
Aamorim Aamorim is offline
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Smile
The WSC1.JOMAX.NET is the GoDaddy's DNS server. They are the hosting the website with problem.
I'll ask them to make those changes right now and wait for 2 days pass as you said to see if everything is fine.
I really appreciated your help.
Thanks again and have a nice day!
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  #6  
Old August 10th, 2004, 11:51 AM
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SilentRage SilentRage is offline
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Just in case godaddy tries to be a slut, you can narrow down the changes to these most important:

@ 172800 NS WSC1.JOMAX.NET. ; extremely important
@ 172800 NS WSC2.JOMAX.NET. ; extremely important
www A 64.202.167.215 ; important

The other changes were just niceties that are totally unrelated to your problem.
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  #7  
Old August 13th, 2004, 09:55 AM
Aamorim Aamorim is offline
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I asked goddady to make those changes 3 days ago but the problem still happening. I don't know if they really did it..

But could be the problem at Bellsouth DNS servers?

Bellsouth Home connection is the only ISP that is 'pinging' the wrong IP. I've called the Bellsouth support and the guy did a ping there and it gives the correct IP. The problem is only at bs home access.

I've tried to use DNS Crawler at DOLLARDNS using the Bellsouth home DNS server IP to test but it was refused.

The BS Home connection DNS are:
dns.mia.bellsouth.net (205.152.144.23)
dns.msy.bellsouth.net (205.152.132.23)

If you want to host a website there, the DNS to be configurated are:
auth01.dns.bellsouth.net (205.152.144.187)
auth02.dns.bellsouth.net (205.152.132.187)

Any suggestion?

Many thanks,
Alex.
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  #8  
Old August 13th, 2004, 11:39 AM
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SilentRage SilentRage is offline
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No they have not made the changes. Here's the link to see if they've changed it or not:

dig @wsc1.jomax.net cybersignsonline.com axfr
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