November 30th, 2012, 12:57 PM
Using an alternative server for mail.
I hoping somebody could kindly help me.
I am attempting to setup our web hosting account(s) to use a different server for e-mail.
I am unsure which DNS records I need to change.
Changing the MX record to the new server seems to work in that any new sent/received mail is coming through on the new server in cPanel's webmail client.
However, on desktop email clients these are not sending or receiving. The desktop clients are setup to connect to mail.thedomain.com for incoming and outgoing mail - I suspect I need to change something her so that mail.thedomain.com is looking at the new server?
Any help would be greatly appreciated.
November 30th, 2012, 01:41 PM
Add an A record pointing mail.domain.com at your mail server ip
December 1st, 2012, 07:07 AM
Thank you for your reply.
Originally Posted by E-Oreo
I've added the A record as suggested but it doesn't seem to have any effect. New mail is still showing on webmail but not desktop clients.
Is this a matter of being patient while the DNS change filters through (however, when I changed the MX record it was reflected almost instantly)?
December 1st, 2012, 11:26 AM
If you ping mail.domain.com from your desktop machines is the request being sent to your mail server?