October 5th, 2011, 09:20 AM
DNS CNAME with External Exchange Server
Hi, im having problems connecting some Outlook 2011 clients to an external Exchange Server. I have a windows network which uses our company domain and have created a CNAME DNS record which connects to the external mail server. The problem is that the clients are trying to access the Exchange Server via autodiscover and are having issues getting passed the internal DNS server. Looking at the logs Outlook tries to connect via the root domain to begin with https://domain[.]com/autodiscover/autodiscover.xml. It then fails and tries https://autodiscover[.]domain[.]com which times out, im assuming because of the SSL connection its trying? The strange thing is that our Outlook 2010 clients connect just fine, so the issue is with Macs. Any insight would be appreciated.
October 5th, 2011, 08:03 PM
Could you manually assign the server info in outlook instead of using autodiscover?
October 6th, 2011, 04:27 AM
This was going to be my next step, however, when doing this in the past the windows Outlook clients do not save the password when manually configuring. Its something small but i have complex passwords for the mailboxes and would end up having to reissue new passwords to the users because they are "Too Complicated"
Originally Posted by seack79
October 7th, 2011, 10:42 PM
Could you try an A record instead? Can the MAC clients resolve the domain?