Online Flash Courses

Is it just me, or have you had trouble with online courses?
Who and why?

Here's my beef.

ITCATMEDIA do an online FLASH courses, in which they have failed to deliver any customer satisfaction what so ever.

To start with it took the company over 2 months after they received my cheque to get me logged onto the courses, the only reason I did get on the courses was because I called them 3 times to ask if they had received my cheque, considering that this company is in Hong Kong it's not a cheap phone call either.

Whilst doing the courses I didn't get any personal tuition from the so called teachers, a general example of the teachers giving advice is " I'll get back to you on that question" in which they never do...


Though I admit from the courses I managed to do and complete I did learn a number of things, and yes ITCatMedia web page is quality, but on saying that they are good at producing flash web pages, but crap at every thing else.

I booked myself onto the whole package, I was never able to finish the last 4 courses because in my opinion they do not exist, and when I asked why I cannot access these courses I got fob off by the person I contacted about the problem.

I sent emails and ICQ messages and waited for over 2 weeks for a reply to my emails, I got really pissed off and sent emails/ICQ messages again, until I managed to get a reply, from someone, they never give out a name when they contact you, I was mad especially because I got fob off again I came to the conclusion these 4 courses cannot be accessed because they are not there.

Basically I ended up threatening them to either give me access to the last 4 courses or give me my money back or I would put up a web page telling everyone in the internet community how **** they are.

I got a reply straight away; telling me they would send me my money back, to date this has not been received, this company hasn't heard of the word compassion either, for the time I have wasted and for the frustration this company has caused, as none was offered when I received their reply.


ITCATMEDIA customer services stink in a big way and I wouldn't recommend them to anyone.

They have wasted my time with chasing after them on too many occasions, they never reply to emails unless you threaten them.

Another example of their customer services
You never get a answer from the teachers, when you send in a piece of work to be mark, and you are supposed to wait until they have marked your course work, before starting the next course, this doesn't work cause they never marked my work unless I sent them a mail asking it to be mark, in which I had to send another mail threatening them to mark my work.

In the end you give up asking them to mark your work, you end up doing it and sending it after you have completed 3 or 4 courses so that they can mark your work all together.




Have you done any online courses?
Did they piss you off and why?
Are Online courses worth doing?