March 30th, 2013, 11:20 AM
Help - where are my website files?
I have several websites hosted with a company that is sometimes less than helpful. (I know-I shall be moving soon) All these sites were uploaded to their respective public_html directories via CoreFTP and there was no problem until a couple of days ago when most became inaccessible. I reported the problem and was told in a couple of hours it had been fixed. Sure enough, so it seemed. The sites were accessible via my web browser BUT when I tried to FTP into them I was presented with an un-named directory containing 1 empty folder. All the sites files and folders seemed to have disappeared. However when I checked FTP accounts in Cpanel I find that the files are now in a Special FTP account with the path /home2/mysite. How do I access this directory please and what is the advantage of SFTP? Can I move the files back to the public_html directory? Thanks for looking[/i]
March 30th, 2013, 03:36 PM
I've never heard of "Special" FTP before; SFTP normally stands for "SSH" FTP, and SSH stands for "secure shell".
Can you reset the password on the FTP account and then connect with it?
Probably not, unless your host reconfigures the server to allow it.
What do you mean by "Special"?
Originally Posted by xlcr
Are you just saying "Special" because they are only available via a different login than your normal login?
"Core FTP" supports 'SFTP', Maybe your hosting site has these files only available via this "Special" account via a SSH connection.