November 22nd, 2011, 06:03 PM
I'd be grateful for any advice. I'm currently using WS_FTP Pro 12.
I have two websites, and I haven't been able to connect to them and update them for several months now because the remote (right side) window in my FTP Pro will not function.
I'm doing everything correctly, unlocking my web site, creating a connection with site name, FTP protocol, username and password, but every time I try to connect I get "Connect Fail" and/or that annoying little "uh-uh" sound.
I've been in contact with my web hosts, and they say the problem is not at their end.
This is driving me up the wall. I have never previously had any problems with WS_FTP Pro, I've been using it for several years now.
Can anyone help?
November 22nd, 2011, 06:31 PM
What OS are you running? Have you tried a different FTP program to rule out an issue with the program you're using? I think you can also try to telnet to your FTP server using port 21 to see if it even connects.
November 24th, 2011, 04:27 AM
Thanks for your reply.
I'm proficient with IT, but not an expert. What is OS and how do I attempt a Telnet connection?
I have windows 7 on my home pc.
November 24th, 2011, 09:15 AM
Hi David, OS would be "Operating System"; in your case Windows 7. To telnet into a machine do the following:
1. Open command promprt....start>cmd.exe
2. type Telnet and hit enter
3. type "open 18.104.22.168 21", where 22.214.171.124 is the IP of the server you're trying to reach.
If you get a conneciton closed/refused then port 21 isn't open. If it goes to a blank looking black screen then it probably connected fine. Also, you can try a different FTP program such as Filezilla.
Last edited by seack79; November 24th, 2011 at 01:55 PM.
November 24th, 2011, 11:29 AM
Originally Posted by seack79
Thanks for your help. I should have remembered the OS one!
November 24th, 2011, 01:56 PM
No problem David. I edited my post above, my syntax originally was incorrect. To telnet to the machine type open "126.96.36.199 21"; not "188.8.131.52:21".