Client Can't See His Site - Rest of World Can???

I am a bit baffled on this one. I host a website for a business in Austria. It seems that not too long ago and just out of the blue my client is not able to browse to his domain. His internet is working fine otherwise. I seem to recall having a similar problem some time back but from another country. Is there some setting on IIS that would prevent sending a site to a particular geographical location???

Hi,

no, no way of blocking by geographical location. 3 possabilities are:

1. ip restrictions on site stopping him.
2. He's got a bad host file entry pointing to the wrong ip
3. firewall rule or router acl incorrectly set.

Can he ping/tracert to the server?

Hope this helps.
Displeaser

PLEASE HELP ME. Ok, so I just got off the phone with my client in Salzburg and when he goes to www.appesbach.com he DOES NOT see the web site. BUT, a friend in Vienna does see the site. I see the site in Budapest. My mother in New York sees the site. I have the site on a dedicated server with GoDaddy, running Windows 2003 Server. When I bought the dedicated server package I also bought a Cisco External Firewall. The configuration is such that there is an internal IP for the sites on the server and an external IP for the rest of th world (as I understand this). So in regard to your reply, how do I resolve this?

1) ip restrictions on teh site stopping him? How do I check this?

2) He's got a bad host file entry pointing to the wrong ip? How do I check this?

3) Firewall rule or router acl incorrrectly set? How do I check this?

I would really appreciate your help as the situation is driving me NUTS. Again, it seems the whole world sees the site BUT THEM.

Thanks.

1) ip restrictions on teh site stopping him? How do I check this?

In IIS, open the iss manager. right click the site and select properties. Go to directory security, the click the button beside ip address and domain name restrictions.
See if his ip is in here for some reason. I doubt this is the case.


2) He's got a bad host file entry pointing to the wrong ip? How do I check this?

On the clients computer he will have a file called hosts, get someone on his computer to open the file and see if they can see:
x.x.x.x www.appesbach.com

if he does, check to see if x.x.x.x is the correct ip address.

3) Firewall rule or router acl incorrrectly set? How do I check this?

Not sure for this one as i'm not familiar with the cisco firewall. Check the manual you got with it to see. I doubt it's this either.


Does he get any errors trying to get to the site, 404, or what. What browser is he using? Get him to do a tracert to it and see what it comes back with.

get him to do an nslookup on his site.

this is what i get from my work



Note: I also see the site from Ireland. It tries to load java when i go there, maybe his problem is there.

Displeaser