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550 This address is not allowed - only for my webmail


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Old February 21st, 2011, 08:06 AM
ejpb ejpb is offline
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[solved] 550 This address is not allowed - only for my webmail
Hello.
I am having trouble sending email to external addresses via our webmail component. We are using Mercur Messaging 2005, an old outdated mail server software but it has worked fine for our needs. The webmail has worked fine before but now I'm getting this error. Here's the webmail log for the error.
Code:
00000 SMTP  2011-02-21 13:30:07 ***  Connecting to localhost 
00310 SMTP  2011-02-21 13:30:07 <--      220 mail.my.domain MERCUR SMTP Server (v5.00.19 ODQtMjU2Ni03MTgy) for Windows ready at Mon, 21 Feb 2011 13:30:07 +0100 
00310 SMTP  2011-02-21 13:30:07 -->      HELO mail.my.domain 
00310 SMTP  2011-02-21 13:30:07 <--      250 mail.my.domain Hello 127.0.0.1 
00310 SMTP  2011-02-21 13:30:07 -->      MAIL FROM: ej@my.domain 
00310 SMTP  2011-02-21 13:30:07 <--      250 <ej@my.domain>, sender ok 
00310 SMTP  2011-02-21 13:30:07 -->      RCPT TO: ejpb@home.se 
00310 SMTP  2011-02-21 13:30:07 <--      550 This address is not allowed 
00310 SMTP  2011-02-21 13:30:07 ERROR    This address is not allowed 
00310 SMTP  2011-02-21 13:30:07 -->      QUIT 
00310 SMTP  2011-02-21 13:30:07 <--      221 127.0.0.1 closing connection 
00000 DATABASE  2011-02-21 13:30:08 ERROR    This address is not allowed 
00410 192.168.50.170  2011-02-21 13:30:08 HTTP     HTTP/1.1 200 Reply from server 
00410 192.168.50.170  2011-02-21 13:30:08 DATA     Server: MERCUR Messaging 2005 
00410 192.168.50.170  2011-02-21 13:30:08 DATA     Content-Type: text/html 
00410 192.168.50.170  2011-02-21 13:30:08 DATA     Accept-Ranges: none 
00410 192.168.50.170  2011-02-21 13:30:08 DATA     Content-Length: 1652

It works as usual if I send to the same address using the same account via Outlook. The SMTP log:
Code:
00000  SYSTEM  Mon, 21 Feb 2011 13:52:52 +0100   *** Scanning incoming message; No virus found 
00000  SYSTEM  Mon, 21 Feb 2011 13:52:53 +0100   *** Sending SMTP-Mail forward to <ejpb@home.se> 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:53 +0100   *** Connecting to mx2.spray.mail2world.com 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 220 c9mailgw12.amadis.com ESMTP Postfix 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   <-- EHLO mail.my.domain 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-c9mailgw12.amadis.com 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-PIPELINING 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-SIZE 100000000 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-VRFY 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-ETRN 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-ENHANCEDSTATUSCODES 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250-8BITMIME 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250 DSN 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   <-- MAIL FROM:<ej@my.domain> 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   --> 250 2.1.0 Ok 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:54 +0100   <-- RCPT TO:<ejpb@home.se> 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:55 +0100   --> 250 2.1.5 Ok 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:55 +0100   <-- DATA 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   --> 354 End data with <CR><LF>.<CR><LF> 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> Received: from MYCOMPUTER (xxx.yyy.xxx.yyy) 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA>           by mail.my.domain with MERCUR Mailserver (v5.00.19 ODQtMjU2Ni03MTgy) 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA>           for <ejpb@home.se>; Mon, 21 Feb 2011 13:52:53 +0100 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> Received: from MYCOMPUTER (192.168.50.170) 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> 	by mydomainmail with IT-Makeriet SMTP Proxy (v2.4 Build 19); Mon, 21 Feb 2011 13:52:48 +0100 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> From: "Erik Johansson" <ej@my.domain> 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> To: <ejpb@home.se> 
... 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> This is a multi-part message in MIME format. 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> ------=_NextPart_000_0012_01CBD1CE.9F906660
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> Content-Type: text/plain; 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> 	charset="us-ascii" 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> Content-Transfer-Encoding: 7bit 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA> Ny test 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <DATA>   
... 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:57 +0100   <-- . 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:58 +0100   --> 250 2.0.0 Ok: queued as 00ACE38F8AE89 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:58 +0100   <-- QUIT 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:58 +0100   --> 221 2.0.0 Bye 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:58 +0100   <-- 221 2.0.0 Bye 
00672  216.163.188.54   Mon, 21 Feb 2011 13:52:58 +0100   *** Connection closed 
00000  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   *** SMTP-User xxx.yyy.xxx.yyy connect 
00000  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   <-- 220 mail.my.domain MERCUR SMTP Server (v5.00.19 ODQtMjU2Ni03MTgy) for Windows ready at Mon, 21 Feb 2011 13:53:35 +0100 
00628  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   --> HELO 
00628  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   <-- 250 mail.my.domain Hello xxx.yyy.xxx.yyy 
00628  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   --> QUIT 
00628  xxx.yyy.xxx.yyy    Mon, 21 Feb 2011 13:53:35 +0100   <-- 221 xxx.yyy.xxx.yyy closing connection

I notice that the regular service uses enhanced SMTP (EHLO) and webmail uses HELO. I can set the webmail to "use local MERCUR SMTP service" or "use the following server" and set it to my server, but it makes no difference, it does not use EHLO. The SMTP setting is set to use it in "options -> server -> protocol" and it does for Outlook, as seen above.
I can send to local addresses via webmail but not to other addresses.
I can't recall what has changed in the settings for it to stop working. We added a Domain Controller in the LAN and had the DHCP server add it as the primary DNS. I set the DNS back manually for the mail server now. It is on DMZ and has no access to that Domain Controller so I don't think that should affect this but that's the only thing I can recall has changed.
I can't find any more settings to try. Since it works for Outlook it should be able to work for webmail but I'm no expert at this, I don't know. Does anybody here, perhaps...?
Thanks.
Last edited by ejpb : February 21st, 2011 at 09:16 AM. Reason: Solved the problem
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  #2  
Old February 21st, 2011, 08:19 AM
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Quote:
I can set the webmail to "use local MERCUR SMTP service" or "use the following server" and set it to my server, but it makes no difference, it does not use EHLO


When you set it to use your server, are you using your domains mail server or the ISP's, or have you tried both?
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  #3  
Old February 21st, 2011, 08:42 AM
ejpb ejpb is offline
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I set it to use our server, using mail.my.domain. I haven't tried any other as I wanted to use our local mail server. I'm sure it was set to use "internal SMTP service" before.
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Old February 21st, 2011, 08:43 AM
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Quote:
Originally Posted by ejpb
I set it to use our server, using mail.my.domain. I haven't tried any other as I wanted to use our local mail server. I'm sure it was set to use "internal SMTP service" before.


Is mail.my.domain the same SMTP server being used within Outlook?
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  #5  
Old February 21st, 2011, 08:53 AM
ejpb ejpb is offline
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Yes, it is.
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  #6  
Old February 21st, 2011, 09:15 AM
ejpb ejpb is offline
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Thank you for your help. Very fast response here.
You can disregard my problem... I restarted the service from the controls and it started working. I had only used the "Apply"-button, as that's usually all that's needed to save and activate changes. Sorry about that.
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