#1
  1. No Profile Picture
    Registered User
    Devshed Newbie (0 - 499 posts)

    Join Date
    Dec 2012
    Posts
    8
    Rep Power
    0

    Automatically respond to e-mail


    Hello there,

    I have a client of mine who rents a server for his website. He has created from cpanel business e-mails (info@mybusiness.com, pr@mybusiness.com etc).

    He asked me if there is a way, if someone sends e-mail to info@mybusiness.com, after for example 5 minutes to send automatically html e-mail to the sender after generating a ticket number.

    For example if you send mail to support@viva.gr, after 5 minutes, you receive this e-mail:

    We have received your message and assigned your issue with Ticket ID #.............. You will soon be contacted by a representative. Our support department is open daily for 24hours. You can call us at ........ from Greece or +30 211 .................. from abroad.

    And the subject of the automated e-mail is the subject of the sender with the ticket being generated. I suppose that my client also has to somehow receive the incoming e-mail with the ticket number that is generating.

    Do you have a clue of how to do this? I don't prefer to use outlook, because i read that it has to be open in order to do automated procedures and also i don't know if it supports the ticket system.

    Thank you in advance.

    P.S. Because i am newbie on this, please help me with detailed info of how to do this.

    Thank you in advance
  2. #2
  3. Lord of the Dance
    Devshed Specialist (4000 - 4499 posts)

    Join Date
    Oct 2003
    Posts
    4,131
    Rep Power
    2011
    Not sure if you want a ready/pre-built system or want to make it yourself.

    I suggest you try to do a search on "email support ticket system" and see if there are anything you can use.
  4. #3
  5. No Profile Picture
    Registered User
    Devshed Newbie (0 - 499 posts)

    Join Date
    Dec 2012
    Posts
    8
    Rep Power
    0
    Actually i need a ready solution, but i don't want the senders to create tickets through a console or something. I just need an e-mail support ticket platform, where i create automated answers, then connect to some e-mails and when someone sends to those e-mails, then to send automatically the answer with the generated ticket that i created.

IMN logo majestic logo threadwatch logo seochat tools logo