February 21st, 2011, 08:06 AM
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[solved] 550 This address is not allowed - only for my webmail
Hello.
I am having trouble sending email to external addresses via our webmail component. We are using Mercur Messaging 2005, an old outdated mail server software but it has worked fine for our needs. The webmail has worked fine before but now I'm getting this error. Here's the webmail log for the error.
Code:
00000 SMTP 2011-02-21 13:30:07 *** Connecting to localhost
00310 SMTP 2011-02-21 13:30:07 <-- 220 mail.my.domain MERCUR SMTP Server (v5.00.19 ODQtMjU2Ni03MTgy) for Windows ready at Mon, 21 Feb 2011 13:30:07 +0100
00310 SMTP 2011-02-21 13:30:07 --> HELO mail.my.domain
00310 SMTP 2011-02-21 13:30:07 <-- 250 mail.my.domain Hello 127.0.0.1
00310 SMTP 2011-02-21 13:30:07 --> MAIL FROM: ej@my.domain
00310 SMTP 2011-02-21 13:30:07 <-- 250 <ej@my.domain>, sender ok
00310 SMTP 2011-02-21 13:30:07 --> RCPT TO: ejpb@home.se
00310 SMTP 2011-02-21 13:30:07 <-- 550 This address is not allowed
00310 SMTP 2011-02-21 13:30:07 ERROR This address is not allowed
00310 SMTP 2011-02-21 13:30:07 --> QUIT
00310 SMTP 2011-02-21 13:30:07 <-- 221 127.0.0.1 closing connection
00000 DATABASE 2011-02-21 13:30:08 ERROR This address is not allowed
00410 192.168.50.170 2011-02-21 13:30:08 HTTP HTTP/1.1 200 Reply from server
00410 192.168.50.170 2011-02-21 13:30:08 DATA Server: MERCUR Messaging 2005
00410 192.168.50.170 2011-02-21 13:30:08 DATA Content-Type: text/html
00410 192.168.50.170 2011-02-21 13:30:08 DATA Accept-Ranges: none
00410 192.168.50.170 2011-02-21 13:30:08 DATA Content-Length: 1652
It works as usual if I send to the same address using the same account via Outlook. The SMTP log:
Code:
00000 SYSTEM Mon, 21 Feb 2011 13:52:52 +0100 *** Scanning incoming message; No virus found
00000 SYSTEM Mon, 21 Feb 2011 13:52:53 +0100 *** Sending SMTP-Mail forward to <ejpb@home.se>
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:53 +0100 *** Connecting to mx2.spray.mail2world.com
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 220 c9mailgw12.amadis.com ESMTP Postfix
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 <-- EHLO mail.my.domain
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-c9mailgw12.amadis.com
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-PIPELINING
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-SIZE 100000000
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-VRFY
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-ETRN
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-ENHANCEDSTATUSCODES
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250-8BITMIME
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250 DSN
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 <-- MAIL FROM:<ej@my.domain>
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 --> 250 2.1.0 Ok
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:54 +0100 <-- RCPT TO:<ejpb@home.se>
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:55 +0100 --> 250 2.1.5 Ok
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:55 +0100 <-- DATA
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 --> 354 End data with <CR><LF>.<CR><LF>
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> Received: from MYCOMPUTER (xxx.yyy.xxx.yyy)
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> by mail.my.domain with MERCUR Mailserver (v5.00.19 ODQtMjU2Ni03MTgy)
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> for <ejpb@home.se>; Mon, 21 Feb 2011 13:52:53 +0100
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> Received: from MYCOMPUTER (192.168.50.170)
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> by mydomainmail with IT-Makeriet SMTP Proxy (v2.4 Build 19); Mon, 21 Feb 2011 13:52:48 +0100
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> From: "Erik Johansson" <ej@my.domain>
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> To: <ejpb@home.se>
...
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> This is a multi-part message in MIME format.
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> ------=_NextPart_000_0012_01CBD1CE.9F906660
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> Content-Type: text/plain;
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> charset="us-ascii"
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> Content-Transfer-Encoding: 7bit
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA> Ny test
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <DATA>
...
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:57 +0100 <-- .
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:58 +0100 --> 250 2.0.0 Ok: queued as 00ACE38F8AE89
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:58 +0100 <-- QUIT
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:58 +0100 --> 221 2.0.0 Bye
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:58 +0100 <-- 221 2.0.0 Bye
00672 216.163.188.54 Mon, 21 Feb 2011 13:52:58 +0100 *** Connection closed
00000 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 *** SMTP-User xxx.yyy.xxx.yyy connect
00000 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 <-- 220 mail.my.domain MERCUR SMTP Server (v5.00.19 ODQtMjU2Ni03MTgy) for Windows ready at Mon, 21 Feb 2011 13:53:35 +0100
00628 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 --> HELO
00628 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 <-- 250 mail.my.domain Hello xxx.yyy.xxx.yyy
00628 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 --> QUIT
00628 xxx.yyy.xxx.yyy Mon, 21 Feb 2011 13:53:35 +0100 <-- 221 xxx.yyy.xxx.yyy closing connection
I notice that the regular service uses enhanced SMTP (EHLO) and webmail uses HELO. I can set the webmail to "use local MERCUR SMTP service" or "use the following server" and set it to my server, but it makes no difference, it does not use EHLO. The SMTP setting is set to use it in "options -> server -> protocol" and it does for Outlook, as seen above.
I can send to local addresses via webmail but not to other addresses.
I can't recall what has changed in the settings for it to stop working. We added a Domain Controller in the LAN and had the DHCP server add it as the primary DNS. I set the DNS back manually for the mail server now. It is on DMZ and has no access to that Domain Controller so I don't think that should affect this but that's the only thing I can recall has changed.
I can't find any more settings to try. Since it works for Outlook it should be able to work for webmail but I'm no expert at this, I don't know. Does anybody here, perhaps...?
Thanks.
Last edited by ejpb; February 21st, 2011 at 09:16 AM.
Reason: Solved the problem
February 21st, 2011, 08:19 AM
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I can set the webmail to "use local MERCUR SMTP service" or "use the following server" and set it to my server, but it makes no difference, it does not use EHLO
When you set it to use your server, are you using your domains mail server or the ISP's, or have you tried both?
"I don't need to get a life. I'm a gamer. I have lots of lives!"
February 21st, 2011, 08:42 AM
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I set it to use our server, using mail.my.domain. I haven't tried any other as I wanted to use our local mail server. I'm sure it was set to use "internal SMTP service" before.
February 21st, 2011, 08:43 AM
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Originally Posted by ejpb
I set it to use our server, using mail.my.domain. I haven't tried any other as I wanted to use our local mail server. I'm sure it was set to use "internal SMTP service" before.
Is mail.my.domain the same SMTP server being used within Outlook?
"I don't need to get a life. I'm a gamer. I have lots of lives!"
February 21st, 2011, 08:53 AM
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February 21st, 2011, 09:15 AM
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Thank you for your help. Very fast response here. 
You can disregard my problem... I restarted the service from the controls and it started working. I had only used the "Apply"-button, as that's usually all that's needed to save and activate changes. Sorry about that.