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  #1  
Old December 7th, 2006, 07:57 AM
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IPod Restoration problems Error 1413

I am having problems restoring an iPod to factory defaults. I wanted to do this just to wipe everything off of the 8GB nano before I gave it to my girlfriend for X-Mas.

I loaded it with music and photos and enabled it to be used as a hard drive. Through iTunes I went and deleted all the music and photos from the iPod. I then opened up the ipod in Windows Explorer and deleted the files that I transfered from my computer to another.

When I tried to restore it, it gave me an error 1413. I was able to find this information on it.

http://docs.info.apple.com/article.html?artnum=304505

I downloaded the latest version of iTunes already. I havent had a chance to try solution 2 but I tried solution 3 and it didnt work. If solution 2 doesnt work what else can I try? Could I just go to the iPod through Windows explorer and delete the folders on the iPod (not the hidden folder, even though I did look at it) and then try to update it?

Here, if it helps, is the laptop specs that I am using with iTunes and my iPod Nano 8GB 2nd Gen. Acer Aspire AMD Sempron , 512MB, 60GB,15.4" Widescreen, XP Home Edition Notebook, AS3004WLCi - LX.A5505.A74 Windows XP

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Old December 7th, 2006, 08:08 AM
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well if their help guide doesnt work i would suggest calling their support # and speaking with someone, its about the only thing you can do at that point.
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Old December 7th, 2006, 08:15 AM
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Quote:
Originally Posted by Panther893
well if their help guide doesnt work i would suggest calling their support # and speaking with someone, its about the only thing you can do at that point.


I should say that I can still upload music to my ipod and still use it to listen to music, play the games, use the stopwatch etc. I was just worried about this if Apple happens to release a critical update. Would iTunes give me this error if my ipod was already updated to the latest software?

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Old December 7th, 2006, 08:22 AM
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Maybe it's the latest version of the software that is causing this error ?
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Old December 7th, 2006, 08:37 AM
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Quote:
Originally Posted by aitken325i
Maybe it's the latest version of the software that is causing this error ?


when I get home from work today at around 5 I will uninstall iTunes and try to reinstall it on my laptop. I will also try it with the iTunes that is on my parents desktop computer to see if I get the same error message there too.

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Old December 7th, 2006, 01:39 PM
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Let us know how it goes.

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Old December 7th, 2006, 08:01 PM
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Quote:
Originally Posted by aitken325i
Let us know how it goes.


IT WORKED! I uninstalled Spycatcher, rebooted, uninstalled iTunes and Quicktime, made sure that all the files were deleted, rebooted again and re-installed iTunes and quicktime and I was able to restore the ipod with no problems at all. Thanks for all the help. I really do appreciate this. Now that I know this I will have to make sure when my girlfriend tries to load iTunes on her laptop that she gets rid of spycatcher first.

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Old December 8th, 2006, 10:28 AM
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Thanks for letting us know what you done. That'll more than likely come in handy in the future for someone !

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Old December 8th, 2006, 04:45 PM
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Very Very good Good help guys

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