July 14th, 2009, 09:48 PM
Susteen cell phone kit
Hi, does anyone have experience using the Susteen cell phone kit? I am trying to connect the phone to my laptop via a USB port. I am able to read the phone book entries. However, when I try to transfer images from the phone, I get a message "Error #1 There was an error communicating with your phone. Please re-start your phone and then redetect your phone and try this option again."
I have already installed and re-installed the Susteen USB driver multiple times and reset the phone. The phone model is Motorola RAZR V3XX, which is supported.
The Susteen email support was not very helpful.
Does anyone have any idea? Thanks in advance.
July 15th, 2009, 02:54 AM
How old is your machine ? I'm just wondering if your machine is usb 1.1 and not 2.0 which I'm assuming the drivers for the phone kit are ?
What help did you get from their e-mail support ?
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July 15th, 2009, 07:02 PM
The machine uses USB 2.0 ports.
Originally Posted by aitken325i
They recommended resetting the phone and reinstalling the drivers, which I did. They also asked me to send them a log file with error codes, but I haven't heard from them in 2 weeks.
November 2nd, 2010, 06:08 AM
I think there is virus in your phone.
Sometimes this happens because of virus.
It can currupt some communication files from your phone.