Thread: Helping Friend

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    Helping Friend


    Hello, inexperienced person here, but wanting to learn and thankful for this forum!

    Ok, what I am trying to do is help a friend. Because I have done a little web design for him he has come to me with a networking problem. However, I know little to nil about networking.

    -He owns restaurant.
    -Wants to run Pandora on outside dining area for patrons through a Blue-Ray to a TV.
    -Wants it wired.

    -Have not been there yet to (try to) troubleshoot myself. But I have a feeling I'll end up here anyway.

    -The POS (machine they take orders on) (Windows XP OS) connects to 2wire modem/router provided by DSL company.

    -Then runs to what he says is a Netgear ethernet switch through drop ceiling.

    -Then runs to the Sony Blue-Ray, connected to TV.

    -Says it detects the connection but no internet.

    -What could be the most common cause that I might try. Says Network diagnostics function on Blue-Ray menu does say make sure DHCP is enabled.
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    Find out your router address, using a console.

    Code:
    C:\>tracert www.google.com
    
    Tracing route to www.google.com [173.194.67.104]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
    Point your browser at 192.168.0.1

    Login (see documentation for username and password).

    Look to see if it has a "LAN setup" option. If so, it may have a "Use router as DHCP server" option.


    Note:
    You may have to modify the windows network connection (via the control panel) to allow it to also obtain it's address automatically as well.
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    Originally Posted by salem
    Find out your router address, using a console.

    Code:
    C:\>tracert www.google.com
    
    Tracing route to www.google.com [173.194.67.104]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
    Point your browser at 192.168.0.1

    Login (see documentation for username and password).

    Look to see if it has a "LAN setup" option. If so, it may have a "Use router as DHCP server" option.
    Thanks for coming in, Salem!

    So, I need to check the configuration of the modem/router combo, and leave the NetGear switch alone right? Only ask because the screenshots you put up were of a NetGear device...

    What I now know (from him) is that:
    The 2 wire model is: 2701HG-B
    The NetGear switch is: FS605NA

    He tried to plug in directly his laptop where the Blue-Ray (from NetGear ethernet switch) is now and was unable to access the internet. Assuming it's not the cable itself, just trying to figure out where to go from here...
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    - The cable is good from 2wire to Netgear
    - He tried to plug laptop in directly to Netgear switch, did not work.
    - Nothing else connect (at this moment) other than the Blue-Ray.

    Driving me crazy. I don't know what the fix is. The NetGear switch is brand new.

    I wanted to just test by bringing my regular ol' router from my house and replace the NetGear switch with it, then the thought occurred to me that there will be two routers connected and that won't work.. or, at least I don't know how to configure two wireless routers on one network.

    Is the answer somewhere in the DHCP settings of the 2wire modem/router? IF SO, what settings need to be changed?

    HELP
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    You never confirmed DHCP is enabled on the 2WIRE modem/router combo. Make sure it's turned on and has a DHCP range that can accomodate at least two devices (i.e., provides addresses for 192.168.1.10-192.168.1.11).

    When the laptop was connected to the switch did it get an IP address (run ipconfig /all at a command prompt).

    Are the lights on both the switch and router lit up to indicate actual connectivity between the router and switch when plugged in together?

    Does the Cat5 cable going from the router to the switch sit on top of an electrical source; such as florescent lighting?

    p.s...using Pandora for commercial use I think is against their general use license. The owner probably doesn't care, but he may want to inquire about it to be safe.

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