Netgear router setup fails

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September 16th, 2012, 08:05 AM

dpivr

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Netgear router setup fails

Hello,

I'm having a hard time trying to setup a router for home use. Basically, each time I run a setup, i get one of the following problems:
* setup reports that I am using static IP (false, its dynamic)
* setup states there was an error configuring my network, and asks me to restart my network. restarting does not solve the problem
* I get no errors but internet connection is still not up

Now, if I copy all the info (IP, DNS, etc) from PC when the internet cable is connected directly to it and then enter it manually into the router, it works, but after 2h the connection drops. If i plug the net cable to PC and then back to router, it works for another 2h.

It is probably worth mentioning that the very same router worked just fine some time ago on the same network, and on other ones before that.

Details:
Router - Netgear WGR614 v7
Router serial - *1JS276R0B1B9*
PC OS - Win 7
ipconfig output when connected directly:

Code:


Windows IP Configuration

   Host Name . . . . . . . . . . . . : Workstation
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : kis.lt

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : kis.lt
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-5F-F4-3A-D7-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::50ed:204d:ed0e:92af%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 94.244.72.80(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 2012 m. rugsÓjo 16 d. 15:04:59
   Lease Expires . . . . . . . . . . : 2012 m. rugsÓjo 16 d. 17:04:59
   Default Gateway . . . . . . . . . : 94.244.72.254
   DHCP Server . . . . . . . . . . . : 85.255.49.254
   DHCPv6 IAID . . . . . . . . . . . : 247226356
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-E3-78-DA-BC-5F-F4-3A-D7-E9
   DNS Servers . . . . . . . . . . . : 193.189.87.6
                                       193.0.251.10
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.kis.lt:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : kis.lt
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : kis.lt
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:5ef4:4850::5ef4:4850(Preferred) 
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 193.189.87.6
                                       193.0.251.10
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:24cc:2d9:a10b:b7af(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::24cc:2d9:a10b:b7af%14(Preferred) 
   Default Gateway . . . . . . . . . : 
   NetBIOS over Tcpip. . . . . . . . : Disabled

Any help is appreciated.

September 16th, 2012, 11:03 AM

DonR

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since your pc works fine, have you tried using the "clone mac address" feature in the router...so your ISP thinks your router is your pc?

you would take this info

Code:

BC-5F-F4-3A-D7-E9

and use it in your router.
-----------------------------------------------------
According to the manual for your netgear, this should be the steps you would take to do this.

1. Connect your "working" pc to your router and log into the router.
2. Go to Basic Settings.
2a. Select NO for "Does your Internet Connection Require A Login?"
2b. Select "Get Dynamically From ISP" for both "Internet IP Address" and "Domain Name Server (DNS) Address".
2c. for "Router MAC Address" choose "Use Computer MAC Address" or choose "Use This MAC Address" and enter in BC:5F:F4:3A:d7:E9
3. click Apply and see if it works.

September 16th, 2012, 11:12 AM

dpivr

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I have tried using these options:

* Use Default Address
* Use Computer MAC Address
* Use This MAC Address (entered PC MAC address manually)

None of them worked.

September 16th, 2012, 12:26 PM

connomar

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Dhcp

Hi, I've just joined this forum and saw your problem. As you are losing wireless connectivity after 2 hours, you may be having a problem with either duplicate IP addresses and/or DHCP address livetime settings. Addresses are leased for a set time and are then available for reuse. If another device is contending for an address, it can swipe the one you are using. One solution is to increase the lease time, and another is to set a static address for your wireless device, effectively mapping the Node/Mac address to the IP address of your choice.

Martin

September 16th, 2012, 07:49 PM

dpivr

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Thanks for there tip, however, I think there is a misunderstanding there: I'm loosing connectivity to the internet, wired or wireless, in the particular case I described above. The lease is issued by ISP in that case, I'd think. Router doesn't communicate with ISP to renew it, since I have to set it to static ip, if i want it to function at all. I had no luck getting a connection with dynamic ip settings whatsoever.

September 16th, 2012, 08:01 PM

connomar

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So if I am understanding it now, your router is losing connectivity with your ISP after 2 hours, and you are setting a static address on the WAN interface. ISP's will give you a static address, but you have to ask for it. DHCP from their end is the usual mechanism, and if you set yours as static, you are possibly booting someone else off with a duplicate. Are you able to do screen shots of your Router WAN settings?

September 16th, 2012, 08:30 PM

DonR

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Posts: 462

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what kind of internet service do you have? cable internet, DSL, satellite, other?
do you normally need to supply username/password to connect to your ISP?

More information would help tremendously [the more, the better in this case].

September 17th, 2012, 09:06 AM

dpivr

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I have cable internet, i do not require a modem, ethernet cable goes straight to my flat, login is required only when registering/setting up new hardware that is unknown to the ISP. The ID and PWD are supplied not through router options in that case, but through a webform, which comes up automatically if I try to use the service with an unknown device. Upon entering details there, im prompted to wait 10-15min, then restart the device. After restarting, the device can use the service. This kind of registration is once per device (I guess per MAC address). I do not have to do this if I'm connecting something through a working router.

Anything else i can report - just say, I'll do my best to answer all questions/do any kind of diagnosis if this helps to solve this headache

Any feedback is appreciated.

Netgear router setup fails

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