Desperately hoping someone here can help.
I run Windows XP and began using a Sitecom broadband router about three weeks ago, simply as a firewall, not to connect a network. No problems until 5 days ago when suddenly - from one minute to the next - I could no longer connect to the Internet.
All attempts to resolve this, including three sessions with my ISP HelpDesk on Friday and Saturday, were unsuccessful.
We did determine however that the problem is not with the Motorola broadband modem (I have a good signal) or the cable. (Using the same cable, I'm able to connect to the internet on my laptop.)
Thinking my Sitecom router might be the problem, I dismantled it from the PC. Still no connection. My IP address simply isn't being picked up. (No luck with Run>Cmd>ipconfig either.)
On my laptop, I can connect to the Internet, but not when the router is in use.
Do you have any idea what might be causing the PC not to be able to connect?
I thought perhaps there might be a problem with the network card, but I get the message that it's working properly.
In a nutshell:
My PC works offline, no problem. But no internet, with or without the router.
My laptop works offline and online, but not with the router.
Any suggestions as to the core of the problem? I just want to get the darn PC online again. Assistance very much appreciated!