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Clicked a link and fatal error for esupport

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  #1  
Old May 12th, 2006, 12:24 PM
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Clicked a link and fatal error for esupport
http://www.developershed.com/esupport/?_a=tickets&_m=submit

Code:
Fatal error: in /home/servers/www.developershed.com/www/esupport/includes/functions.php on line 841


Just a nod, not like I can submit a support ticket now is it ?
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  #2  
Old May 12th, 2006, 02:01 PM
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Quote:
Originally Posted by Axweildr
http://www.developershed.com/esupport/?_a=tickets&_m=submit

Code:
Fatal error: in /home/servers/www.developershed.com/www/esupport/includes/functions.php on line 841


Just a nod, not like I can submit a support ticket now is it ?

Can you please let us know where you saw this link, there shouldn’t be any links like this in our network
http://www.developershed.com/esupport/?_a=tickets&_m=submit

Correct link to submit a ticket is
http://www.developershed.com/esuppo...ckets&_a=submit
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  #3  
Old June 1st, 2006, 07:23 PM
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Sorry to dig this up again, but I've found another error in a link
to esupport. If I try to delete a thread that isn't in one of my
forums, I get taken to the error page which says
Quote:
ChiefWigs1982, you do not have permission to access this page. This could be due to one of several reasons:

At the bottom of the list of reasons, there is a link to eSupport
that looks like:
http://www.developershed.com/esuppo...orums%3C%2Fa%3E
Code:
http://www.developershed.com/esupport/index.php?_a=knowledgebase&_j=questiondetails&_i=129&nav=+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D10%27%3EForums%3C%2  Fa%3E+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D12%27%3EPosting%2C  +and+Reading+Messages+in+the+Forums%3C%2Fa%3E


If I click on that, i get:
Quote:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@devshed.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
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  #4  
Old June 2nd, 2006, 07:38 AM
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Quote:
Originally Posted by ChiefWigs1982
Sorry to dig this up again, but I've found another error in a link
to esupport. If I try to delete a thread that isn't in one of my
forums, I get taken to the error page which says
At the bottom of the list of reasons, there is a link to eSupport
that looks like:
http://www.developershed.com/esuppo...orums%3C%2Fa%3E
Code:
http://www.developershed.com/esupport/index.php?_a=knowledgebase&_j=questiondetails&_i=129&nav=+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D10%27%3EForums%3C%2  Fa%3E+%26gt%3B+%3Ca+href%3D%27index.php%3F_a%3Dknowledgebase%26_j%3Dsubcat%26_i%3D12%27%3EPosting%2C  +and+Reading+Messages+in+the+Forums%3C%2Fa%3E


If I click on that, i get:

Can you please give us a link where you saw this link in esupport.

Thanks
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  #5  
Old June 2nd, 2006, 07:55 AM
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Like I said, I got it on the 'you don't have permission' page when
I tried to delete a thread in a forum I don't moderate. I'm not sure
how else you can get to that page...

<edit> Oh, if you log in with a normal user account and try to
access the calendar, you end up on that page and you should
see the link at the end of #4.
Comments on this post
thaminda agrees: Thanks for the info.
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  #6  
Old June 2nd, 2006, 08:20 AM
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Quote:
Originally Posted by ChiefWigs1982
Like I said, I got it on the 'you don't have permission' page when
I tried to delete a thread in a forum I don't moderate. I'm not sure
how else you can get to that page...

<edit> Oh, if you log in with a normal user account and try to
access the calendar, you end up on that page and you should
see the link at the end of #4.

This is fixed now, thanks for bringing this to our attention.
Comments on this post
ChiefWigs1982 agrees: Thanks.
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