October 4th, 2012, 11:15 AM
Not getting new password
I forgot the password for my actual account (Jacques1) and went through the reset process. However, I only get the confirmation mail with the reset link, I don't receive the new password when I click the link (though it does tell me it's been sent).
I've tried several times, waited 24 hours, and the mail is not in my spam filter.
October 17th, 2012, 10:43 AM
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October 17th, 2012, 12:02 PM
We've faced a really similar issue with esupport not sending our activation mails. So we couldn't even submit a ticket.
Still not solved, but maybe is something general. We should ask an admin.
October 19th, 2012, 06:46 AM
Same here. It seems we're stuck until an admin takes care of this problem.
Originally Posted by MauroEldritch
October 19th, 2012, 06:28 PM
I sent you an email with your password reset. Sorry this took a bit.
@Mauro - if you have not done so already, please feel free to contact me directly at firstname.lastname@example.org if you need any assistance with anything.
October 20th, 2012, 06:07 PM
The account is back again. Thanks a lot.
October 22nd, 2012, 06:22 PM
Thanks James, I will contact you. Thank for your kind reply.
Originally Posted by jamespayne