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    Should I do a chargeback?


    I sell shared hosting so I wouldn't want my customers to do chargebacks.
    Having said that, I ordered a dedi and the service is simply terrible.

    I haven't been able to access my server for days and they simply don't reply to my ticket about the issue. I have also opened a ticket demanding a refund, same thing. Simply a reply like it's been forwarded to the admin etc, and the status changed to escalated. (But the admin doesn't reply)

    Do you guys think it's a good idea to just do a chargeback?
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    Which provider is this? Do they have a known history of this problem (through google searches?)
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    This means you no longer need to search through the masses to find reliable hosting companies. With one simple click you can access a vast knowledgebase, which contains expert answers to common questions.
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    Originally Posted by ssgmark
    I sell shared hosting so I wouldn't want my customers to do chargebacks.
    Having said that, I ordered a dedi and the service is simply terrible.

    I haven't been able to access my server for days and they simply don't reply to my ticket about the issue. I have also opened a ticket demanding a refund, same thing. Simply a reply like it's been forwarded to the admin etc, and the status changed to escalated. (But the admin doesn't reply)

    Do you guys think it's a good idea to just do a chargeback?
    Yes, you should do a chargeback, that should get their attention.
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    @ssgmark The web host you have ordered with has Terms of Service and you have agreed with them on sign up. If they violated these terms you would be eligible to get a refund. If the service is poor and if their Terms are not created in a way to protect customers' interests, you just leave. It does not worth to enter into arguments and to loose your time. are you on annual or on monthly contract?
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