I sell shared hosting so I wouldn't want my customers to do chargebacks.
Having said that, I ordered a dedi and the service is simply terrible.

I haven't been able to access my server for days and they simply don't reply to my ticket about the issue. I have also opened a ticket demanding a refund, same thing. Simply a reply like it's been forwarded to the admin etc, and the status changed to escalated. (But the admin doesn't reply)

Do you guys think it's a good idea to just do a chargeback?