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Helpdesk Script

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  #1  
Old February 3rd, 2005, 04:00 AM
pkwong pkwong is offline
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Helpdesk Script
Anyone know where can I get a nice and simple working helpdesk?
with function like...
ulti staff, knowledgebase(optional) , submit ticket, user/staff email replying?

Thank you!
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  #2  
Old February 3rd, 2005, 11:21 AM
captureroftyme captureroftyme is offline
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I have been using Help Center Live have found it to be the best, if you are looking for a free help desk. There are several more, but I can warn you against Crafty Syntax, it was just awefull, so dont bother with it.
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  #3  
Old February 3rd, 2005, 05:01 PM
websiteunited websiteunited is offline
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Hey,
HelpCenterLive is decent... for helpdesk, we use Kayako. It's $25/month, or $350 owned license.

The script is amazing... easy to work with, and takes in the emails via IMAP from your support/sales/etc... @yourhost.com.

If you have many support staff managing emails, then I would highly suggest this script.
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  #4  
Old February 3rd, 2005, 06:55 PM
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monsterhosting monsterhosting is offline
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I second using Kayako it is a great tool for providing support and well worth the money.
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  #5  
Old February 3rd, 2005, 09:00 PM
gusto5 gusto5 is offline
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i recommend help center live. I use it here
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  #6  
Old February 4th, 2005, 01:21 AM
HyTekJosh HyTekJosh is offline
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kayako esupport is awesome
perldesk is good too
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  #7  
Old February 4th, 2005, 01:22 AM
RogueServ RogueServ is offline
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I agree with all of the above. HCL is great for free, but Kayako is by far the better choice if you're willing to spend money.
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  #8  
Old February 4th, 2005, 12:22 PM
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We use DRAMS. It has everything you need built in
Also, it costs less than Kayako, at just $14.95/month its a real bargain!
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  #9  
Old February 5th, 2005, 05:59 AM
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We are currently using cPSupport (CPanel Support).

We have them on all our servers at the moment for use with our reseller clients.

It's currently in beta so it is not available for mass use yet

Quite simple but works nicely
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