I seem to have posted this in the wrong forum. I'm reposting it here.
I am an Interland reseller. After a long relationship with them, we have decided to end our term with them and move all of our clients to a dedicated box that we own and manage at a different facility (DataPipe).
The reasons we have decided to leave them are:
1. Interland used to have a dedicated support rep for each reseller account. Interland has eliminated that program. Resellers now have to call into the general tech support pool. Unfortunately, the general tech support pool for Interland is not very good and issues go unresolved many times. When items get escalated and resolved we have often times found that the resolutions were applied to the case simply to close the case and not because the case was truly resolved.
2. Their stats system (Webtrends) does not work. This is not a complaint about Webtrends, but rather about Interland’s implementation. With all of our accounts, Webtrends acts erratically. Sometimes it will generate reports, sometimes it won’t. On top of this, their logging does not record the “cookies” entry which is important for certain features within Webtrends. As a result, the quality of the reports is poor and when applied to some uses such as Search Engine Optimization can be somewhat problematic.
The one problem we are struggling with (and here’s where my question comes in) is e-mail.
While we are fully comfortable owning, managing and maintaining our own web servers, we do not want to host and manage e-mail and would like to offset that to a third party organization.
What we have done in the past is purchased Interland’s lowest level hosting package and just used the e-mail portion, but we won’t be able to do that if we move our account to our own server because Interland tacks on a “penalty fee” for “downgrading” accounts.
Can anyone recommend a good cost effective e-mail provider that offers spam protection and web based access as well as the usually POP based access?