October 13th, 2009, 03:55 AM
Is a reseller host a good choice?
I noticed a trend - I don't know if it's very new, but it can't be very old either - that quite a few people are looking for hosting and specifically ask that the host is not a reseller. Obviously they have somehow decided that a reseller is not a good choice for them.
A host that rents servers from a datacenter and then sells shared hosting and/or reseller hosting accounts or whatever other types of packages, is in fact reselling what it has bought from its provider. Despite that, it is generally regarded as a full-fledged host. Sure, they do take care that the servers are managed properly, that they are secure, they provide customer support, so they add to the original product that they have bought, but in essence they are resellers.
The first one is that the reliability, the uptime and server performance depend almost entirely on the upstream provider (the host behind the reseller). Considering that the reseller did a good job in finding a great upstream host, these things should be fine, but, unfortunately, in their search to get the best deal out there, many hosting resellers (if not most of them) end up being hosted for just a few bucks a month on highly overcrowded servers with stability and performance problems, frequent downtime etc. which will in turn translate into poor service for the end user.
The other major concern is the knowledgeability of the reseller. The very ease of becoming a reseller and the fact that almost anyone, or, as a WebHostingTalk user said it once, "anybody and his dog", can be a reseller, makes it very hard for some to trust a hosting reseller.
I would never say a reseller is a bad choice, but some things are not to be expected from a reseller. For example most resellers are a one man show and thus 24/7 365 days a year support can not be achieved without outsourcing some of it. This however is not a very cost effective solution for low volumes and this is why most resellers provide all the support themselves, which will obviously not be 24/7.
Also a reseller has only so much freedom on the server. A reseller cannot do some things and has to ask his own host to do them for him. That means it will take longer for those things to get solved.
On the plus side, a reseller often gets to know his customers and their needs and the client-reseller relationship often gets quite close. A friendly tone is worth for some people more than a 99.99% uptime statistic. If you're one of those people a reseller could very well be the right choice.
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October 13th, 2009, 08:08 AM
I agree with the just of what you were saying. Its really not a new trend though, its just the obvious choice. Whether or not your buying from a single person fronting a hosting company, or from an actual company with employees, shared hosting is shared hosting. It kind of implies buying a portion of reseller hosting. You simply get to use some of the server resources.
Shared hosting is all fine and dandy unless you expect your website to get a lot of traffic, and or have a decent amount of multimedia. Or if you want added security, more independence, you would be looking for a dedicated host. That way you are getting your own.
Theres also some confusion in your title. It could very well imply that you are looking for a reseller hosting package, when you in fact are looking for shared hosting.
I have really had no problem with buying from resellers though. I have bought from probably 2 individuals before. One of them shut down my hosting 2 months early, the other was a just fine experience. What I liked was the direct communication over instant messanger.
When there was server trouble, it was usually fixed pretty quickly. I think in most cases the reseller doesn't even see the servers (other than pictures), all they are doing is selling sub-accounts off their dedicated account.
However, my current host, is run by several people to a company, and I have been very happy thus far, and would recommend them. They are just as cheap if not cheaper than buying from a reseller: blueshost.com
October 13th, 2009, 03:33 PM
Usually when you talk "reseller" you are talking about someone who has purchased a Shared reseller account and is selling shared hosting off their shared account. People who purchase dedicated servers are usually considered main providers, the only thing they dont have control over is the physical server itself. Other than owning the physically server they can do whatever they want with it.
If a company has been in business for a few years and is running dedicated servers I would consider it reliable as long as they have techs that know what they are doing when problems arise on the server (or have a managed dedicated server). I would never purchase shared hosting from a shared hosting reseller. They have no control over anything and lately there has been alot of people buying "unlimited" shared reseller accounts and then trying to sell "unlimited" accounts themselves truly thinking they are getting unlimited.
Technically you could be considered a reseller unless you own the datacenter, the servers, and the bandwidth provider. Then you would not be reselling any for of service lol.
October 22nd, 2009, 09:41 AM
There are many resellers who are doing business for years. It cannot be said that reseller is not reliable or not a good choice. The real question should be to whom the resellers are not a good choice? It is not fair to say that resellers are not a good choice for everyone.
October 28th, 2009, 08:41 AM
That was interesting to read.
November 19th, 2009, 08:17 AM
Reseller accounts will typically include a greater amount of features than basic hosting plans. Your control panel for administering your website will normally be more powerful and allow you to manage your site very effectively.
November 20th, 2009, 07:49 AM
Reseller accounts are created for the reselling rather for then personal usage. That is really important to remember.
In this case most important thing will be the choice of the main provider.
Pay lost of your attention to that.
Something like pinellashosting.com or hostgator.com will be fine I believe. Never have single problem with pinellashosting.com, but hostgator is inert a bit.
November 20th, 2009, 11:59 AM
I know many web hosts that rents equipment and dedicated server from companies like The Planet for example. And they are quite dependent on data center. But this is normal. I prefer carrier neutral infrastructures even if the service offered are Shared Hosting only, not VPS and Dedicated.
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