September 11th, 2010, 06:11 PM
Hosting company wont give the EPP code.
I got a domain and hosting package with DH2.net a few years ago (very bad idea!). I intend to move the domain to another provider and I already have webspace from another company. I realised some time ago that dh2 are quite unreliable to do business with. A few days before my renewal date I asked them to give me the EPP code. They said that in order to transfer my domain I would need to renew my subscription for one more year (since it was to close to the renewal date) or pay about $29 to push the domain. I paid the $29 and the status of the domain went from being locked to unlocked. But that's is it. I can't get an EPP code, dh2 wont respond to my emails and quite frankly I don't know what to do. I suspect that they may grudgingly respond to my emails in a few days because they are very slow like that and they have terrible customer service but they will probably give a useless response.
As a result my site is down and it is still ranked 2nd in google (after wikipedia). I am considering renewing my subscription to bring my site online again to stop it falling in the rankings and then eventually find a way to move it away from dh2.
Anyone have any advice on this?
September 12th, 2010, 07:02 AM
Update: They said they will try to push my domain to my master ENOM account. I wish they worked a lot faster!
September 15th, 2010, 03:31 PM
I hope things workout for you well. Try contacting them regarding this. I think domains whose status is active only can be moved.
September 22nd, 2010, 02:57 PM
Does this web host have phone support. I don't think that any hosting provider would provide web hosting in the North American and International market without having decent 24/7 support and without responding promptly to support tickets.
You should be able to contact them by phone.
- Web Hosting Services
★ Dedicated Hosting
- since 2000
near Chicago; Network (AS46873):
Level 3, Cogent, Hurricane Electric, Retn.net
24/7 Support: 1-888-222-1495; Skype: HostColor