August 8th, 2012, 01:17 PM
A restart is pending. bootstrapper error has occurred
So I reinstalled Windows the other day and am now in the process of reinstalling software. I had gone to install Nero, as well as Windows Updates. During the initialization of Nero, it said reboot required, however I said reboot later as I was still doing Windows updates. I eventually rebooted and installed Nero.
I am now trying to install Adobe CS5.5. It goes to extract and says an error occurred. Check hard disk space and privileges... (I have more than enough room on the drive: 30+GB, and I am an admin... I check the extracted location, and notice most files are there, so I check the Setup file. Upon running that, it says an error occurred, and to download Adobe Support Advisor. I did that, and it shows me 2 instances of "A restart is pending".
I have talked to Adobe support. They havent offered too much useful info.
I have uninstalled Nero. (And tried running the Nero Clean Tool)
I have searched out the registry for various keys which I have come across:
InProcess (This was from Adobe Support Advisor help link on error)
InProcess and CurrentRebootAttempts were not found.
PendingFileRenameOperations was there and I deleted it
I have rebooted the computer many times after various changes.
I have disabled windows installer, rebooted, then set it to manual.
I have spent most of the day trying to figure this out, so any help would be appreciative.
I am running Windows 7 Ultimate.
Oh.. and the software is legit. Upon my searches, I saw people saying illegal software was the reason, so figured I'd mention that this is a legal copy that I'm trying to install.
If you need further info, let me know.
EDIT: Where InProcess is supposed to be listed, I did notice this:
BootExecute REG_MULTI_SZ autocheck autochk *
C:\PROGRA~2\AVG\AVG2012\avgrsa.exe /sync /restart
Not sure if that has anything to do with it, but can't find any useful info online about what that's for...
"I don't need to get a life. I'm a gamer. I have lots of lives!"
Last edited by hiker : August 8th, 2012 at 01:26 PM.