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Internet Explorer problem

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  #1  
Old October 31st, 2006, 08:35 AM
Molerj Molerj is offline
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Internet Explorer problem
On my old Gateway computer, I have windows 98 SE. I had AOL but now use Verizon DSL. I downloaded Netscape & generally use that browser. When I go to use IE it will open the internet page but then I get the message "this program has performed an illegal operation & will shut down" When I click ok, it closes the page. I do see on the top when the page opens it will say "Internet Explorer provided by America Online" also the AOL icon is in the corner. I'm thinking because I know longer subscribe to AOL that is why this is happening? I have removed IE & then downloaded IE6 but it comes back the same with the provided by America online on top. I have went in the registry & removed all AOL stuff but that hasn't helped either. Any suggestions?
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Old October 31st, 2006, 09:02 AM
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First thing is to run Hijack This from that link, and have it do a scan and save a log. Post the log here and we will go over it and tell you how to fix the problem. I have seen this before and I can assure you it can be fixed without too much trouble.
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  #3  
Old October 31st, 2006, 10:58 AM
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What, do you now just want to remove the 'Internet Explorer provided by America Online' line from IE or is IE6 still not working ?
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Old October 31st, 2006, 11:59 AM
seack79 seack79 is offline
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If you are refering to IE6, and not the AOL browser (two different web browsers), this can happen if java and macromedia flash are corrupt. Try downloading those two, if you can, and re-install them.

java=http://www.java.com/en
macromedia=http://www.macromedia.com (which I think got bought by adobe).

What is the homepage set to, that IE is trying to reach? If you go to start>run>eventvwr....are there any relevant errors in the application section related to IE?
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Old October 31st, 2006, 01:34 PM
Molerj Molerj is offline
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Quote:
Originally Posted by SamLavitt
First thing is to run Hijack This from that link, and have it do a scan and save a log. Post the log here and we will go over it and tell you how to fix the problem. I have seen this before and I can assure you it can be fixed without too much trouble.

When I try to download this it saves it in microsoft word, which doesn't run the program. I get the prompt that Netscape does not know what to do with the file, how would you like to open it.
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Old October 31st, 2006, 01:35 PM
Molerj Molerj is offline
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Quote:
Originally Posted by aitken325i
What, do you now just want to remove the 'Internet Explorer provided by America Online' line from IE or is IE6 still not working ?

IE opens up the webpage but then I get the prompt that I mentioned earlier & it shuts the page down--kicks me off the internet.
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  #7  
Old October 31st, 2006, 01:39 PM
Molerj Molerj is offline
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Quote:
Originally Posted by seack79
If you are refering to IE6, and not the AOL browser (two different web browsers), this can happen if java and macromedia flash are corrupt. Try downloading those two, if you can, and re-install them.

java=(URL address blocked: See forum rules)
macromedia=(URL address blocked: See forum rules) (which I think got bought by adobe).

What is the homepage set to, that IE is trying to reach? If you go to start>run>eventvwr....are there any relevant errors in the application section related to IE?


Downloaded both, no help.

start>run>eventvwr I get Cannot find the fele 'eventvwr(or one of its components) Make sure the path & filename are corret and that all required libraries are available.
Also it doesn't make any difference what I set the homepage to, it gives me the message I said in the first post & kicks me off.
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  #8  
Old October 31st, 2006, 05:28 PM
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Quote:
Originally Posted by Molerj
When I try to download this it saves it in microsoft word, which doesn't run the program. I get the prompt that Netscape does not know what to do with the file, how would you like to open it.
It tries to save it in Word ? HJT should download as a '.zip' archive and you need to extract it to to something like 'c:\hijackthis\' and then extract it. Once extracted, double-click on 'hijackthis.exe' and then click on the 'Do system scan and save log file button'. When you do this, it runs the application, prompts you where to save the file and then opens the file (in '.txt' format). Copy the contents of the '.txt' file and post in here (over as many posts as necessary).
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SamLavitt agrees: Saved me having to post the walkthrough
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  #9  
Old October 31st, 2006, 11:04 PM
Molerj Molerj is offline
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Here it is I think. Had to try from a few different sources to get it to work for me.
Logfile of HijackThis v1.99.1
Scan saved at 11:06:02 PM, on 10/31/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKAGENT.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NETSCAPE\NETSCAPE\NETSCP.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKSRVR.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = (URL address blocked: See forums rules)/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;
N3 - Netscape 7: user_pref("browser.startup.homepage", "(URL address blocked: See forums rules)"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_01.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: McAfee Anti-Phishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - C:\PROGRAM FILES\MCAFEE.COM\MPS\MCBRHLPR.DLL
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - C:\PROGRAM FILES\MCAFEE.COM\MPS\POPUPKILLER.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRAM FILES\JAVA\JRE1.5.0_09\BIN\SSV.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRAM FILES\JAVA\JRE1.5.0_09\BIN\SSV.DLL
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} - (URL address blocked: See forums rules)
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - (URL address blocked: See forums rules)
O16 - DPF: {C32F59BF-180B-416A-ABF7-161060990A88} - (URL address blocked: See forums rules)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - (URL address blocked: See forums rules)
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  #10  
Old November 2nd, 2006, 07:11 AM
Molerj Molerj is offline
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Where's my problem solvers?
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  #11  
Old November 2nd, 2006, 09:16 AM
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Please DO NOT bump your threads on these forums. Someone will help you, you just need to be patient.

Can you run hijackthis again, check the following items and select 'Fix':

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = (URL address blocked: See forums rules)/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;
N3 - Netscape 7: user_pref("browser.startup.homepage", "(URL address blocked: See forums rules)"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_01.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL (file missing)


Once you have done so, please re-boot your machine and post a fresh HJT log for us to look at and let us know if you are still having problems. (you might need to re-set your preferences for Netscape).
Last edited by aitken325i : November 2nd, 2006 at 09:24 AM.
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  #12  
Old November 2nd, 2006, 12:08 PM
Molerj Molerj is offline
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Ok, thanks & sorry. I did what you said, tried IE & now it does the same. It know longer says internet explorer provided by American Online, but the little Icon in the right top corner that shows that the page is still loading is an AOL icon. It seemed when I first started IE this time it was the windows icon for a few seconds then it changed to the AOL one & the illegal operation thing came up again. Her is what I get when I click on details of that:
IEXPLORE caused an invalid page fault in
module MSVCRT.DLL at 017f:78015ca2.
Registers:
EAX=00006710 CS=017f EIP=78015ca2 EFLGS=00010246
EBX=00000010 SS=0187 ESP=00645588 EBP=00645598
ECX=7803a13e DS=0187 ESI=70a96710 FS=29f7
EDX=0000000f ES=0187 EDI=006455d2 GS=0000
Bytes at CS:EIP:
66 8b 0c 41 f6 c1 04 74 6b 8d 48 d0 3b cb 0f 83
Stack dump:
0064563c 70a9f9d9 00000000 00000000 006455f4 78015c08 006455d0 00000000 0fffffff 00000000 6370b079 006455d0 00000000 00000010 00000002 63656498
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  #13  
Old November 2nd, 2006, 12:09 PM
Molerj Molerj is offline
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Sorry forgot the report from HJT:
Logfile of HijackThis v1.99.1
Scan saved at 12:01:42 PM, on 11/2/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKAGENT.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MSKSRVR.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

N3 - Netscape 7: user_pref("browser.startup.homepage", "(URL address blocked: See forums rules)"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_01.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\bjwkkh2f.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: McAfee Anti-Phishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - C:\PROGRAM FILES\MCAFEE.COM\MPS\MCBRHLPR.DLL
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - C:\PROGRAM FILES\MCAFEE.COM\MPS\POPUPKILLER.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\MCAFEE\SPAMKI~1\MSKAGENT.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\PROGRAM FILES\MCAFEE\SPAMKILLER\MCAPFBHO.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRAM FILES\JAVA\JRE1.5.0_09\BIN\SSV.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRAM FILES\JAVA\JRE1.5.0_09\BIN\SSV.DLL
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} - (URL address blocked: See forums rules)
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - (URL address blocked: See forums rules)
O16 - DPF: {C32F59BF-180B-416A-ABF7-161060990A88} - (URL address blocked: See forums rules)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - (URL address blocked: See forums rules)
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  #14  
Old November 2nd, 2006, 03:22 PM
aitken325i's Avatar
aitken325i aitken325i is offline
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Have you tried to re-install IE ?
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  #15  
Old November 3rd, 2006, 01:20 AM
Molerj Molerj is offline
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I tried to reinstall IE6 before I contacted the forum. It didn't make any difference. Since the changes I tried to run IE6 setup again. I clicked on it after all the fixes etc. It said IE6 is already installed do I want to replace it or something like that. I did & I get the same thing I was getting before. Should I delete all IE & go to the Microsoft site & download IE6 again? How do I delete all of IE?
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