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  #1  
Old September 7th, 2003, 07:25 PM
Hobbes69 Hobbes69 is offline
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XP/SATA Issue

I've scoured the web and apparently I'm the only person who has had this particular problem.

System Specs:
ASUS A7N8X Deluxe (SATA Raid on-board)
w/ NForce 2 chipset
ATI 9500 Pro
Maxtor 6Y120M0 120GB SATA Drive
IBM Deskstar 60GB ATA/100

Ok, I got the SATA drivers to install fine, but when I connect the disk drive I get a yellow ! in Device Manager for the drive and in the properties tells me:
"The drivers for this device are not installed. (Code 28)"

It will run fine (even booting from it after using a drive copy program), but it redetects the drive every boot and gives me the error message:

"There was a problem installing this hardware:
Maxtor 6 Y120M0 SCSI Disk Device
An error occurred during the installation of this device.
The specified service does not exist as an installed service"

It doesn't do this if I do a fresh install, BUT when I do that it doesn't detect half of my "on-board" devices like USB (for my mouse) or ethernet and a few other things, which use the built in windows drivers. My MB is flashed to the latest revision (no help). and I'm using the latest drivers for SATA (Silicon Image 3112)

I've tried all the usual stuff, removing the device and let it redetect, reinstall the driver (for the drive which uses the built in Windows drivers).

Any help would be greatly appreciated...

Richard

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  #2  
Old September 20th, 2003, 09:23 PM
WGFulton WGFulton is offline
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Smile Fix for hard drive installation problem

I had the same exact problem that you are experiencing and found this posted in the KB on Microsoft.com. It is KB bulletin # 812581. The only change that I made was after editing the registry, I went into the device manager and uninstalled the driver for the Maxtor hard drive. (BTW, I do not have a secondary drive like the KB article refers to, but the fix worked fine on the primary drive.) Hope this helps you.
Error Message When You Install and Configure a Subordinate Drive
This article applies to…
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you try to configure a secondary hard disk on your computer to be a subordinate (also known as slave) drive, you may receive the following error message:

There was a problem installing your hardware,
Code 28 one of the Filter Drivers installed for this device is invalid.
CAUSE
This issue occurs because filter drivers for certain types of hard disks are not valid for other hard disks. This issue is most common when you install a Western Digital hard disk as a subordinate drive in a computer with a different manufacturer's hard disk is installed as the master drive.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue:
Click Start, click Run, type regedit, and then click OK.
Locate, and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}

Click the Upper Filters value.
On the Edit menu, click Delete, and then click Yes.
Click the Lower Filters value.
On the Edit menu, click Delete, and then click Yes.
Under the key that is described in step 2, there are two sub keys, 0000 and 0001. For each of these keys, perform steps 3 to 6.
Quit Registry Editor, restart your computer, and then complete the installation and configuration of a subordinate drive for your computer.

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Old September 21st, 2003, 08:24 AM
Hobbes69 Hobbes69 is offline
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Yes, I found that KB article also, my only problem was after doing that (although I didn't remove the drive from device manager) that when I rebooted and windows came up to the login screen there were no users displayed. It was very strange, the windows logo was farther to the right and the icons and user names were not visable. The only way I found to fix it was "Last Known Good Configuration" which of course undid my registry edits.

Richard

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Old September 21st, 2003, 01:17 PM
Known_criminal Known_criminal is offline
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can you give a little info on the history of this computer, did you build it, have it built? what is your power supply, with all that you describe it almost sounds like not enough power getting to the devices, when the drive works, something else doesnt....on the history part, if you built the machine or had it built, have you tried a bech test of your hardware, pull it all out of the case and try it?

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